The Good Leadership Podcast

Dr. Ellen Burts-Cooper has been featured in Time Magazine, Black Voices, Smart Business Magazine, Bloomberg BusinessWeek, and Crain’s Cleveland Business. Ellen works across numerous industries, including manufacturing, healthcare, financial services,  governmental agencies, not-for-profit, and small businesses. She is also on faculty at Case Western Reserve University in the Weatherhead Executive Education Program.  Dr. Burts-Cooper is the author of the best-selling books “aMAZEing Organizational Teams: Navigating 7 Critical Attributes for Cohesion, Productivity and Resilience” and “Canine Instinct: A Guide to Survival and Advancement in Corporate America.” Learn more about IMS and future sessions with thought leaders like Dr. Ellen Burts-Cooper: https://ims-online.com/ Chapters: 00:00 Introduction 01:09 Ellen’s career journey 02:18 The difference between managing and leading 04:53 Tools for accountability 08:56 Hiring and firing 10:38 Accountability is a gift 12:31 Delegation for new leaders 14:59 Tiered approach to delegation 18:44 Motivating your staff 21:40 Appreciating and recognizing your team 23:15 Accepting positive feedback 24:44 Ellen’s reading recommendation  25:39 Conclusion

Peter Barron Stark is known as one of America's most dynamic negotiation speakers and authors. His consulting firm, Peter Barron Stark Companies, has attracted clients such as the Boston Red Sox, Electronic Arts, Coca-Cola, Jack-in-the-Box, Hewlett Packard, Phoenix Suns, Los Angeles Dodgers, Kaiser Permanente, Rady Children's Hospital San Diego, Sempra Energy, SONY, and Wells Fargo Bank.   He has been published worldwide in over 500 articles and has written ten books including, The Only Negotiating Guide You'll Ever Need. Peter's expertise has been featured by American Executive, Investor's Business Daily, The New York Times, CNN, Bloomberg, Inc.com and USA Today. Peter's Books: https://peterstark.com/resources/resources-shop/ Learn more about IMS and future sessions with experts like Peter Stark: https://ims-online.com/programs Chapters:

Dr. Michael Roberto is the Trustee Professor of Management at Bryant University in Smithfield, RI. He joined the tenured faculty at Bryant after serving for six years on the faculty at Harvard Business School. He has also has been a Visiting Associate Professor of Management at New York University's Stern School of Business. His research focuses on decision making, teamwork, and leadership. He has published three books, the latest of which is titled Unlocking Creativity (Wiley, 2019), Why Great Leaders Don't Take Yes For An Answer (2nd edition published in 2013), and Know What You Don’t Know (published in 2009). He also has developed three Great Courses lecture series, the best-selling Everest Leadership and Team Simulation, and the award-winning Columbia’s Final Mission multi-media case study about the 2003 space shuttle accident. Dr. Roberto has taught in the leadership development programs and consulted at a number of firms including Mars, Deloitte, Google, Target, Apple, FedEx, Disney, Morgan Stanley, IBM, Wal-Mart, Amica, and Textron. He’s also presented at numerous government organizations including the FBI, NASA, Joint Special Operations Command, the Air War College, and West Point. He received an A.B. with honors from Harvard College in 1991. He earned an M.B.A. from Harvard Business School in 1995, graduating as a George F. Baker Scholar. He also received his doctorate from Harvard Business School in 2000. Learn more about IMS and future sessions with thought leaders like Dr. Michael Roberto: https://ims-online.com/ Chapters: 00:00 Introduction 01:29 Failures 03:36 Strategic Decision Making 06:00 Three levels of decision making 06:54 Story of Alan Mulally 11:04 Decision quality and Implementation effectiveness 14:50 Consensus 16:38 Dialectical Inquiry and Devil's Advocacy 18:40 Different perspectives 20:02 Open atmosphere with transparency and lack of judgment 21:48 Dissenting view 24:28 Deciding how to decide 26:43 JFK’s Bay of pigs fiasco invasion and Cuban missile crisis 30:11 Compare and Contrast Bay of Pigs fiasco invasion and Cuban Missile Crisis 35:48 Key takeaway 37:53 Conclusion

Jackson Nickerson has a long and distinguished career teaching, researching, consulting, administering, and entrepreneuring. Starting out as an assistant professor in 1996, he became the Frahm Family Professor of Organization and Strategy at Olin Business School, Washington University in St. Louis.   As the Associate Dean and Director of Brookings Executive Education from 2009 to 2017, he led many innovations including one of the first Executive Master of Science in Leadership degrees in the nation, doubled executive enrollment, and increased revenue by 75%. He was the first ever senior fellow at the Grameen Foundation. He is a Visiting Professor of Corporate Governance at Insper in Sao Paulo Brazil and a frequent collaborator with Center for Homeland Defense and Security at the Naval Post Graduate School.  He is the founder/co-founder of five companies. Of note is NFORMD, which produced a first-of-its-kind online sexual assault prevention program used by colleges and the U.S. Army. A consultant for scores of companies and government agencies, he advises on strategy development, inclusion and diversity, and processes to ensure that leaders solve the right problem the first time. Jackson is the chief social scientist for EPC Learning Labs LLC. Jackson holds a Ph.D. in Business and Public Policy, an M.B.A., and an M.S. in Mechanical Engineering, all from the University of California, Berkeley, and a B.S. in Mechanical Engineering from Worcester Polytechnic Institute.  Before entering academia, he was a control systems engineer with NASA’s Jet Propulsion Laboratory. Dr. Jackson Nickerson's Wikipedia: https://en.wikipedia.org/wiki/Jackson_Nickerson Dr. Jackson Nickerson's Books: https://www.amazon.com/Jackson-A-Nickerson/e/B003Y1L9X4/ Learn more about IMS and future sessions with experts like Dr. Jackson Nickerson: https://ims-online.com/programs Chapters: 00:00 Introduction 00:44 Jackson’s background 01:57 Failure is the norm 02:52 Leading change from top 04:14 Leading change from bottom 05:41 Change model that’s easy to implement 07:16 Categorizing stakeholders 08:55 Super ordinance 11:21 Be in 13:24 Buy in 15:34 Complementors or blockers 16:47 How to differentiate complementors/blockers from other groups? 18:37 DEAF 20:18 Strategies to help people that are resistant to change 23:07 Conclusion

Dr. Debbye Turner Bell is a veterinarian, author, journalist, corporate trainer, minister, motivational speaker, wife, and mother. In August 2021, she also added bestselling author with the book, “Courageous Faith: A Lifelong Pursuit of Faith Over Fear.”  Turner Bell enjoyed a long career in broadcast journalism. She served as the lead U.S. news anchor for Arise News, a global cable news network from 2013 to 2016. She hosted a daily evening news broadcast called “Arise America”. Currently, she can be seen as an expert contributor to the show DOGS 101 on Animal Planet. For 11 years, Turner Bell was a staff correspondent for CBS News starting in 2001. Since being crowned Miss America in 1990, Turner Bell has spoken to millions of students at countless schools, youth organizations and college campuses. She has addressed audiences in the corporate, academic, and community service arenas. Her topics include personal excellence, determination, goal setting and the importance of a solid education. Turner Bell’s beliefs reflect her own life-lessons – it took seven years and eleven tries in two states before she was crowned Miss America. Learn more about IMS and future sessions with experts like Dr. Debbye Turner Bell: https://ims-online.com/programs Chapters: 00:00 Introduction 01:34 Debbye’s background and life story 04:47 Key factors for Debbye’s success 08:04 Building rapport is the key to powerful communication 11:05 Matching body language 14:36 Nonverbal communication 17:29 Contradictory nonverbal cues 19:21 Keep your audience in mind 20:27 Be a strong listener 21:48 Active listening 26:20 Backtrack, Clarify, and Summarize 28:11 Empathetic listening 29:52 Storytelling 35:05 Structuring stories 41:06 Giving feedback 43:44 Key insights 46:02 Conclusion

Ryan Caldarone attended Johnson & Wales University and was hired by Amica Mutual Insurance Company in 2009. Ryan has been with Amica for 13 years and is now the Director of Talent Development.  His achieved designations include SHRM-CP, Associate in Claims (AIC), Associate in General Insurance (AINS), Associate in Management (AIM), Associate in Personal Insurance (API). Learn more about how leaders leverage IMS: https://ims-online.com/ Chapters: 00:00 Introduction 01:21 Ryan’s background 03:09 Biggest challenge in the learning and development industry 04:59 Promote from within framework  07:05 Learning culture at Amica 08:54 Strategies to build a leadership pipeline 10:58 Impact of IMS sessions on leaders 13:09 Amica’s uniqueness 15:09 How IMS has helped Amica 16:44 Helping leaders grow 18:57 Conclusion

Linda Galindo is a former radio news personality, turned author, educator, and keynote speaker on the topic of personal and organizational accountability. Her management consulting firm specializes in accountability education to a wide variety of organizations and industries including healthcare, government, financial services, and non-profits. She is an expert in the field of leadership and accountability. Learn more about IMS and future sessions with experts like Linda Galindo: https://ims-online.com/programs Chapters: 00:00 Introduction 01:14 Linda’s career story  04:44 Accountability and traits of accountable people 09:31 The 85% Solution 17:43 Personal Accountability 22:58 Linda’s response to people who don’t hold themselves personally accountable 27:46 Making leaders self aware and responsible 38:49 Rescue, Fix, and Save 43:00 Five signs for lack of accountability in an organization 44:45 Conclusion

Rebecca coaches C-level executives and other senior leaders across the globe. In addition to several venture-backed start-ups, her clients span multiple sectors, including technology, venture capital, private equity, financial services, law, consulting, consumer products, media, healthcare, biotech, education, and philanthropy.      She is a regular contributor to Harvard Business Review and Forbes.com and is frequently quoted in the press on career and leadership issues. Learn more about IMS and future sessions with experts like Rebecca Zucker: https://ims-online.com/programs Chapters: 0:00 Introduction 1:36 Rebecca’s career journey 03:54 Distraction and burnout in the workplace 07:17 Internal factors for overwhelm 10:40 Steps to feel less overwhelmed 14:41 Tips for self-critical perfectionists  17:41 How to say ’No’ 19:06 Moment Strategy 22:57 How to know if you are pushing yourself too hard 28:12 Work-life balance 30:33 Key takeaway 30:47 Conclusion

Dorie Clark has been named one of the Top 50 business thinkers in the world by Thinkers50, and was honored as the #1 Communication Coach in the world. She teaches executive education for Duke University's Fuqua School of Business and Columbia Business School.  Clark is also the NYT best-selling author of The Long Game, Entrepreneurial You, Reinventing You, and Stand Out. Dorie Clark’s Books and Website: https://dorieclark.com/books/ Learn more about IMS and future sessions: https://ims-online.com/programs Chapters: 00:00 Introduction 01:12 Dorie’s background 03:52 Reinventing You 06:01 Tools for self reflection  08:23 Examine your online presence 10:18 Should you go back to school? 12:46 How do I stand out? 15:45 Outsider's perspective 19:44 How to monetize your expertise 24:51 The Long Game 26:31 Dorie’s business and publication journey 27:36 Strategic patience 32:12 Being busy isn’t a mark of status: it's a mark of servitude 35:47 Deception phase of exponential growth 39:15 Key habits to long-term thinking 41:26 Dorie’s advice to her younger self 42:48 Conclusion

Suresh Radhakrishnan is an HR strategic partner with Metropolitan Water District in Los Angeles. He has been with MWD for nearly 25 years in various capacities in its Organizational and Training departments along with being a senior adjunct faculty member with the University of Laverne in the College of Business. Learn more about how leaders leverage IMS: https://ims-online.com/ Chapters: 00:00 Introduction 01:11 Suresh’s career journey 02:57  Key challenges in L&D industry 05:55 Strategies to build a leadership pipeline 12:51 How Metropolitan Water has worked with IMS 16:45 Impact of IMS sessions 19:20 Conclusion