Dr. Iris Firstenberg is an Adjunct Professor of Psychology, UCLA and Adjunct Professor of Management at UCLA Anderson. She specializes in strategies for creative problem solving and innovative thinking.

Her latest book, Extraordinary Outcomes: Shaping an Otherwise Unpredictable Future (John Wiley & Sons, 2014), provides a practical framework to help organizations navigate in a world of uncertainty.

Learn more about IMS and future sessions with thought leaders like Dr. Iris Firstenberg: https://ims-online.com/programs

Chapters:
00:00 Introduction

02:14 Creating standards

04:22 Ritz Carlton culture story

07:02 Priming

11:25 Priming yourself

12:49 Physiology of smiling

14:37 Impact of hero stories and failure stories

17:08 Progress principle

19:58 Why are people disengaged?

21:23 Two approaches to problem solving

22:47 Positive Deviance

26:09 Business example of Positive Deviance

27:52 Neuroscience behind how turning behaviors into habits

32:01 Creating habits

33:31 How to bring the future to the present

36:03 Powerful leadership tool

40:20 Key takeaway

41:11 Conclusion

Amplifying the Positive with Dr. Iris Firstenberg | The Good Leadership Podcast #30