

Evernest Property Management Show
Matthew Whitaker and Spencer Sutton
If you're a property manager looking to scale your business beyond 300, 500, or even 1,000 doors, you've come to the right place. You might be asking - Is it worth it? How do I do it? Where do I find the money? What about the people? Trust us, we've made every mistake you can think of...then we made some up. Listen in as we describe what worked and what didn't on our journey from 300 to 3,000 houses.
Episodes
Mentioned books

Oct 30, 2023 • 27min
Episode 104: The Path to Achieving Anything Great
Learn the three principles for creating great companies, setting ambitious goals, and the importance of persistence and resilience in achieving success. The podcast discusses the power of marketing and the value of community support in overcoming obstacles and reaching greatness.

Oct 23, 2023 • 17min
Episode 103: Three New Vendors Property Managers Should Check Out
The hosts discuss new vendors in the property management industry, including Lula, a national vendor for property maintenance, and Colleen.ai, an AI-powered collections company. They also share funny stories about robo calls and introduce Blanket, a platform that allows property managers to list houses for sale and provides a dashboard for owners to access property information.

Oct 16, 2023 • 48min
Episode 102: Ancillary Revenue Success
Explore how property managers can increase resident and owner satisfaction by offering additional services and generating ancillary revenue. Learn about differentiating between products and services, building trust with customers, and expanding resident relationships. Discover ways to generate additional revenue through lead generation and offering mortgage referrals. Analyze the concept of revenue per unit in property management and discuss the pet fee policy and potential changes.

Oct 9, 2023 • 24min
Episode 101: The Ultimate Productivity Hack
Learn the ultimate productivity hack of saying no and how it leads to personal growth. Explore the impact of saying no in the property management business and the importance of prioritization. Discover the high cost of hiring mistakes and the influence of the book 'Who' on the hiring process.

Oct 2, 2023 • 31min
Episode 100: Shots Fired! The Funny and Sometimes Painful Stories of Property Management
Join Spencer and Matthew as they share funny and painful stories from their 15 years in property management, including the costly consequences of hiring the wrong person and hilarious tales of employees misusing company credit cards. They also reflect on unexpected employee departures and stress the importance of hiring the right people.

Sep 25, 2023 • 1h 29min
Episode 99: How to Build or Scale Your Maintenance Business (Webinar Replay)
Join industry experts Deb Newell and Tra Griffin as they discuss the ins and outs of starting or growing your maintenance business. We all know that maintenance is a part of owning rental property, so building out this part of your property management business benefits your clients, residents, and yourself. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: podcast@evernest.co =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Sep 18, 2023 • 32min
Episode 98: 300 to 15,000 Units: 5 Lessons Learned Scaling a PM Business
Every single day in this business, there are lessons to be learned. As you grow, the lessons learned can majorly impact your business - your team, owners, and residents. In this episode, Matthew and Spencer discuss five more lessons they've learned in the past year and a half, going from 6,000 to 15,000 doors under management. Episodes mentioned in this episode: Episode 44 - 300 to 6000: 5 Lessons learned scaling a PM business Episode 57 - Four stages of company growthEpisode 67 - Scorecards with Graham RobinsonEpisode 46 - Three types of communication needed to scale =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: podcast@evernest.co =================================== Production House: Flint Stone Media Copyright of Evernest 2023.

Sep 11, 2023 • 25min
Episode 97: Emotional Intelligence for Property Managers: Unlocking Success Through Better Relationships
This podcast explores the importance of emotional intelligence in property management and discusses the significance of empathy and transparency in building successful relationships with owners, tenants, and vendors. It also highlights the value of receiving constructive feedback, practicing self-acceptance, and improving the client experience. Additionally, the podcast delves into the importance of transparency, owning up to mistakes, and developing emotional intelligence in property management. Lastly, it touches on the significance of receiving employee and customer feedback in understanding what works, developing emotional intelligence, and impacting company success.

Sep 4, 2023 • 18min
Episode 96: 3 Reasons Why You Need In-house Maintenance
Spencer and Matthew discuss the benefits of in-house maintenance in property management, including improved resident satisfaction, increased tenant retention, and reduced expenses. They also explore the advantages for technicians, such as consistent work and work-life balance.

Aug 28, 2023 • 25min
Episode 95: Supercharged ChatGPT For Your PM Marketing
Explore the latest insights on using ChatGPT for marketing and content creation. Learn about analyzing data, organic prospects, and unique content creation. Discover valuable insights about ChatGPT for better content creation efficiency. Find out why ChatGPT is superior to other tools and learn about the characteristics of influential blogs. Dive into using AI to generate SEO optimized blog topics.


