Benefits of Internalizing Maintenance: Resident Satisfaction

One of the key benefits of internalizing maintenance is improved resident satisfaction. By having an in-house maintenance team, property managers can have more control over prioritizing work orders and ensuring timely repairs. This helps residents feel heard and taken care of, increasing their overall satisfaction with the property. Additionally, having a dedicated maintenance technician who is part of the property management team builds trust with residents, as they see the technician as an extension of the property management company, resulting in longer resident stays and increased revenue for property owners.