Evernest Property Management Show

In this discussion with Ray Hespen, founder of Property Meld, listeners discover how maintenance execution is crucial for property managers looking to boost net operating income (NOI). Ray shares eye-opening data on how maintenance behaviors can significantly influence tenant renewal rates, especially within the critical first 90 days. He explores strategies for aligning incentives between property managers and owners, proactive budgeting methods, and the integration of AI and innovative insurance solutions in maintenance. Tune in for transformative insights!

Brad Johnson, CEO of ProfitCoach and a leading expert in scaling property management businesses, shares invaluable insights for property managers. He discusses the tough transitions to delegation and how to avoid business bottlenecks. Johnson emphasizes the critical role of uniformity in property management agreements and suggests a strategic first hire based on individual skill sets. He also delves into essential growth strategies and how to prepare a business for sale, ensuring it appeals to potential buyers.

Gray Hall, a key player in acquisitions at Evernest, shares invaluable lessons learned from buying over 30 property management companies. He reveals that acquisitions often come with unexpected challenges, including the intricacies of business integration and the importance of building trust with new owners. Hall emphasizes the necessity of local market knowledge and a dedicated acquisition team. Plus, he dives into the complexities of managing diverse owner expectations and the profound impact on employees during these transitions.

Brad Johnson, CEO of Profit Coach, shares his expertise in financial strategies tailored for property management companies. He reveals how the bottom 10% of clients can drain resources and stresses the importance of identifying profitable relationships. Discussing his unique journey from pastor to CEO, Brad emphasizes financial clarity and preparation for selling businesses. He also highlights the potential of ancillary services to boost revenue and encourages a shift in focus from door counts to true profitability for long-term success.

In this discussion, Todd Reid, Broker owner of DKRentals.net, dives into his dramatic journey from losing everything in the 2008 financial crash to managing 470 properties in Atlanta. He shares actionable steps for aspiring entrepreneurs, emphasizing the grind of property management and the power of community. Todd reflects on the adrenaline of deal-making versus the benefits of stability in recurring revenue. He also reveals why aiming for 1,000 doors no longer intrigues him and highlights the importance of mentorship in his success.

Most property managers think their trust accounts are set up correctly, but many are completely wrong - and that can lead to devastating consequences. In this episode of The Evernest Property Management Show, Marshall Fulton from Enterprise Bank breaks down the truth about trust accounts, FDIC insurance, and so much more. Contact Marshall on his LinkedIn or by emailing mfulton@enterprisebank.com. You'll learn: The two questions every property manager should ask their banker to avoid disaster down the line The most common mistake property managers make (and what to do instead) How property managers within HOAs should approach banks to maximize success Which popular software can handle both property management and HOA needs The one thing the best operators do to scale their business   Plus: Why bankers try to keep HOA members out of their software How private equity impacts acquisitions, sales, and purchases in the property management industry =================================== Connect with Matt and Spencer at Evernest: Evernest.co Guest: Marshall Fulton, Enterprise Bank Link: Connect with Evernest Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!) Visit the Podcast Website: Evernest.co/podcasts Email the Show: podcast@evernest.co =================================== Production House: Flint Stone Media Copyright of Evernest 2025.  

Trent Ratliff, a property management owner with an impressive growth from 200 to 1,000 doors, shares his journey through the challenges of the 2008 market crash. He reveals the single decision that transformed his career and discusses the unique investors that supported his rapid expansion. Trent emphasizes the importance of sustaining long-term relationships and creating a positive work environment. He explores the necessity of engaging with local property management groups and shares insights on the impact of AI on the industry.

Courtney Parks is the Principal Broker & Director of Operations at Allegiance Property Management, actively shaping the future of the property management industry. She shares her unexpected journey from journalism to real estate and the challenges of shifting perceptions about the profession. Courtney highlights the importance of intentional culture and leadership development within teams. She shares a hilarious roofing mishap that taught her valuable lessons about systems and communication, alongside strategies for building relationships and maintaining a stellar online reputation.

Dylan Scroggins, Founder of Kalmar Group and recruitment expert in property management, shares invaluable insights on effective hiring. He discusses why storytelling matters in recruitment and highlights the 'Grinder' interview technique to identify top talent. Dylan reveals the common mistake of confusing personal rapport with actual job suitability. Additionally, he emphasizes strategic recruitment approaches and when to hire outside your network. With anecdotes from coaches like Nick Saban, he showcases how strong hiring can build a winning team.

Hunter Terryn, Director of Sales at Evernest, dives into the art of building a top-notch sales team. He shares insights on effective onboarding processes that emphasize cultural fit and strategic training. The conversation highlights the balancing act between individual performance and teamwork, alongside the significance of rapid lead response. Hunter also tackles whether sales skills are innate or can be developed, and the essential elements of constructing a successful sales pipeline. This episode is packed with actionable strategies for sales leaders!