The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
101 snips
Dec 27, 2024 • 47min
Q&A With Tommy - Elevating Your Workforce in 2025
Tommy Mello shares valuable insights on workforce management and hiring practices for home service businesses. He emphasizes the importance of performance ratings and accountability in leadership. Discover innovative strategies for scaling home improvement success, especially in kitchens and bathrooms. Learn how to balance a full-time job while growing a part-time business and the role of networking in that journey. Tommy also offers practical advice on enhancing team performance through positive reviews and effective coaching programs.
39 snips
Dec 20, 2024 • 56min
Don't Go Broke Trying to Get Rich with Ryan Pineda
Ryan Pineda, a successful real estate investor and author of "The Wealthy Way," shares his insights on achieving wealth-life balance and the nuances of personal branding. He discusses the dynamics of the Las Vegas real estate market and the importance of networking for personal growth. Pineda emphasizes that true prosperity combines wealth with health and relationships, advocating for efficient time management and nurturing connections. He also explores the influence of transformative literature on mindset and the critical nature of aligning goals for business success.
37 snips
Dec 13, 2024 • 1h 17min
Mastering the Art of Negotiation with Chris Voss
In this conversation with Chris Voss, the former FBI hostage negotiator and CEO of The Black Swan Group, listeners gain insights into transformative negotiation techniques. Voss reveals the power of 'no-oriented' questions and stresses emotional intelligence as key to successful outcomes. He shares gripping tales from high-stakes negotiations, including a six-year kidnapping case, and emphasizes the importance of active listening and understanding human nature. The dialogue also touches on hiring strategies that align talent with company culture, showcasing how personal beliefs influence performance.
30 snips
Dec 6, 2024 • 60min
Breaking Down the Science of Virality with Brendan Kane
Brendan Kane, Managing Partner at Hook Point, is a digital marketing guru known for creating viral content for celebrities like Taylor Swift and Rihanna. In this conversation, he delves into the essence of virality beyond trends, emphasizing its significant business benefits. Kane shares insights on social media content creation, the importance of mastering specific formats, and understanding algorithms. He highlights strategic approaches to achieving virality and the critical balance between quality and posting frequency, essential for thriving in the digital landscape.
54 snips
Nov 29, 2024 • 1h 8min
Role-Playing Sales Objections: Pro Sales Tactics That Work
Brian Burton, General Manager of Benjamin Franklin Plumbing Phoenix, shares his extensive sales expertise alongside Logan Altland, the top salesman at Mister Sparky. They dive into the power of relational selling, revealing how genuine connections boost sales. Discussion also includes overcoming job loss and its impact on sales strategies and personal development. They emphasize structured communication and tackle cost objections by highlighting the importance of quality and service. Their practical role-playing scenarios make for engaging, actionable advice!
60 snips
Nov 22, 2024 • 1h 8min
Q&A With Tommy - Refining Training Programs to Recruit and Retain A-Players
Explore the crucial role of accountability and personal goals in team dynamics. Discover strategies for aligning professional ambitions with family values. Learn about building a vision-driven team and the importance of equity incentives. Dive into effective ways of recruiting and retaining top talent while enhancing operational performance. Uncover the significance of reputation management and innovative marketing strategies to thrive in tough economic times. Get actionable insights to boost efficiency and navigate business challenges successfully.
33 snips
Nov 15, 2024 • 1h 8min
Keep Them Coming Back with Proven Client Retention Strategies
Ismael Valdez, CEO of Nexgen Air, and Travis Ringe, President of ProSkill Plumbing, discuss effective client retention strategies in the home service sector. They share insights on how consumer behavior has shifted post-COVID-19 and the importance of direct engagement. The conversation dives into innovative customer communication tools and advanced technology like modern thermostats that enhance service efficiency. They also highlight the critical role of proactive customer service and feedback in building a strong company culture, ultimately driving success and loyalty.
10 snips
Nov 8, 2024 • 49min
Transforming Data into More Calls and Better Conversions
Chris Yano, CEO of RYNO Strategic Solutions, shares his deep expertise in home services digital marketing. He discusses navigating marketing challenges in the post-COVID landscape and the importance of data-driven decision-making for better business outcomes. Chris highlights the need for transparency in marketing agency relationships and how effective CRM integration can boost conversions. He also delves into balancing family life with running a business, emphasizing the importance of empathy and prioritization in both personal and professional realms.
19 snips
Nov 1, 2024 • 1h 22min
Driving Growth Through Private Equity Partnerships to Scale Home Service Brands
Rob Parker, a Managing Director at TD Cowen specializing in sell-side M&A, and Eric Van Dam, head of Residential & Commercial Services, share their insights on merging and acquiring home service brands. They discuss the evolving role of private equity and the essential financial metrics for valuation like EBITDA. The importance of choosing the right CRM and ERP systems for growth is highlighted, along with strategies for successfully integrating acquisitions. They also delve into preparing for public offerings and the significance of solid legal representation in M&A.
23 snips
Oct 25, 2024 • 1h 12min
Mastering the Principles of Influence with Dr. Robert Cialdini
Dr. Robert Cialdini, Founder of the Cialdini Institute and renowned author on influence, dives deep into the art of ethical persuasion. He discusses powerful principles like scarcity and social proof, showing how small changes can lead to big impacts in business. Through engaging anecdotes, Cialdini reveals psychological tactics, such as reflecting on trust and likability, and the importance of generosity. He also shares insights on aging with vitality and building lasting relationships, emphasizing the profound effects of ethical influence in our lives.
