Gartner ThinkCast

Explore how generative AI initiatives can truly drive business value beyond just speed. Discover the concept of productivity leakage and why it can skew perceptions of success. Learn about the different dimensions of productivity and why they vary across employees. The discussion emphasizes the importance of matching GenAI use cases with employee experiences to optimize effectiveness. Tune in for strategies on prioritization and minimizing bottlenecks in your organization!

Rita Sallam, Distinguished VP Analyst at Gartner, shares her expertise on AI investments and data analytics. She discusses the current Trough of Disillusionment faced by generative AI and its implications for businesses. Key topics include aligning AI strategies with organizational goals, optimizing productivity, and managing risks. Rita emphasizes the importance of courage in adapting workflows and highlights tools for successfully integrating AI into business practices. The conversation offers valuable insights into unlocking AI's potential for lasting success.

Mary Mesaglio and Hung LeHong from Gartner share their expertise on navigating the AI landscape. They discuss the concept of the 'AI tech sandwich' as a smarter alternative to traditional tech stacks. The conversation explores aligning AI governance with organizational pace and the essential role of TRiSM technologies to mitigate risks. They delve into the evolving relationship with AI tools, assessing how they might become teammates. The episode emphasizes the importance of pacing oneself amidst the hype of AI advancements.

Emily Rose McRae, a Senior Director Analyst at Gartner specializing in the future of work, dives into transformative work trends for 2025. She highlights why AI investments may not be delivering expected results and the growing expertise gap affecting both entry-level and retiring talent. McRae discusses a shift towards AI feedback in performance management, as well as the pressing need for companies to address workplace loneliness. Tune in for insights on future-proofing teams and adapting talent strategies in an evolving landscape.

Daryl Plummer, a Distinguished VP Analyst at Gartner, dives into the world of disruptive trends like generative AI and edge computing. He explains how to recognize and prioritize these disruptions and discusses the ripple effects that often outlast the initial shocks. Plummer emphasizes proactive leadership strategies for businesses facing change. Plus, he shares insights on the positive outcomes of disruptions, urging leaders to focus on how technology can enhance our quality of life.

Discover how generative AI is transitioning from a novelty to a daily asset, enhancing productivity sustainably. Learn the significance of a human-centric approach to AI and the infrastructure needed to support it. Explore employee empowerment through digital workplace maturity and see real-world examples of companies leading the way. Envision a future where AI integrates seamlessly into the work experience, fostering trust and engagement among employees. Stay ahead of the curve by aligning your IT strategy with evolving demands and expectations.

Explore strategies for building enterprise resilience amid uncertainty. Discover how adaptive architecture mirrors aviation and the role of AI beyond mere productivity. Learn why anticipating disruptions and embracing complexity can drive better decision-making. Understand the importance of antifragile supply chains and talent strategies in today's chaotic landscape. Tune in for insights on breaking free from 'pilot purgatory' and how smart organizations thrive through innovation.

Don Scheibenreif, a Distinguished VP Analyst at Gartner who specializes in customer experience and AI, dives into the evolving landscape of customer interactions. He reveals that by 2025, some of the most valuable customers may not be human. With AI agents reshaping buying decisions, CEOs need to bridge the gap between their perceptions and actual customer needs. The balance between automation and genuine human connection is crucial as businesses adapt. Don also highlights the emotional aspects of AI adoption and the importance of executives understanding their changing roles.

In this insightful discussion, Mary Mesaglio, a Vice President and Distinguished Analyst at Gartner, shares her expertise on leading through uncertain times. She reveals the pitfalls of corporate jargon and emphasizes the importance of clear, empathetic communication. Mary introduces the 10x10x10 rule for prioritizing tasks effectively within teams. Additionally, she highlights how transparent guiding principles can provide direction and stability in a volatile business landscape. Tune in for essential strategies to navigate change and uncertainty with confidence.

Bill Ray, a Gartner Distinguished VP Analyst, shares his insights on the disruptive technologies that will transform the business landscape by 2025. He discusses the rise of specialized language models and how generative AI is reshaping enterprise interactions. The conversation also touches on the evolution of cybersecurity strategies in an era of increasing disinformation and the challenges posed by energy constraints on data centers. Additionally, Bill highlights why polyfunctional robots are becoming more efficient than humanoid designs.