Gartner ThinkCast

Discover how generative AI is transitioning from a novelty to a daily asset, enhancing productivity sustainably. Learn the significance of a human-centric approach to AI and the infrastructure needed to support it. Explore employee empowerment through digital workplace maturity and see real-world examples of companies leading the way. Envision a future where AI integrates seamlessly into the work experience, fostering trust and engagement among employees. Stay ahead of the curve by aligning your IT strategy with evolving demands and expectations.

Explore strategies for building enterprise resilience amid uncertainty. Discover how adaptive architecture mirrors aviation and the role of AI beyond mere productivity. Learn why anticipating disruptions and embracing complexity can drive better decision-making. Understand the importance of antifragile supply chains and talent strategies in today's chaotic landscape. Tune in for insights on breaking free from 'pilot purgatory' and how smart organizations thrive through innovation.

Don Scheibenreif, a Distinguished VP Analyst at Gartner who specializes in customer experience and AI, dives into the evolving landscape of customer interactions. He reveals that by 2025, some of the most valuable customers may not be human. With AI agents reshaping buying decisions, CEOs need to bridge the gap between their perceptions and actual customer needs. The balance between automation and genuine human connection is crucial as businesses adapt. Don also highlights the emotional aspects of AI adoption and the importance of executives understanding their changing roles.

In this insightful discussion, Mary Mesaglio, a Vice President and Distinguished Analyst at Gartner, shares her expertise on leading through uncertain times. She reveals the pitfalls of corporate jargon and emphasizes the importance of clear, empathetic communication. Mary introduces the 10x10x10 rule for prioritizing tasks effectively within teams. Additionally, she highlights how transparent guiding principles can provide direction and stability in a volatile business landscape. Tune in for essential strategies to navigate change and uncertainty with confidence.

Bill Ray, a Gartner Distinguished VP Analyst, shares his insights on the disruptive technologies that will transform the business landscape by 2025. He discusses the rise of specialized language models and how generative AI is reshaping enterprise interactions. The conversation also touches on the evolution of cybersecurity strategies in an era of increasing disinformation and the challenges posed by energy constraints on data centers. Additionally, Bill highlights why polyfunctional robots are becoming more efficient than humanoid designs.

Mary Mesaglio, a Distinguished VP Analyst at Gartner, shares her insights on the evolving role of CIOs in 2025. She emphasizes the importance of reevaluating New Year's resolutions and turning regret into growth opportunities. They discuss crucial negotiation skills, especially when dealing with AI-infused vendor contracts, and the pressing need for establishing personal AI ethics. Mesaglio also highlights the significance of staying connected to emerging technologies, serving as a guide for tech leaders navigating today's challenges.

Whit Andrews, a Gartner Distinguished VP Analyst specializing in AI strategy, dives into how leaders can effectively deploy AI in their organizations. He discusses the crucial choices of building, buying, or blending AI solutions and introduces Gartner's 'AI technology sandwich' framework. The conversation highlights the importance of embedding AI into existing structures and the governance challenges that arise. Andrews also shares insights on aligning high-end AI experiences with everyday organizational needs and emphasizes starting with smaller AI projects for effective deployment.

Daryl Plummer, an expert in counterfeit reality and AI who coined the term, dives into the captivating world of deepfakes. He discusses how AI blurs the line between reality and fabrication, stressing both the creative opportunities and the inherent risks. Plummer highlights the psychological effects of these technologies on trust and perception in society. He also explores the dual nature of synthetic data, providing insights for leaders on navigating this evolving landscape while addressing the potential for misinformation.

Exploring the evolving dynamics between humans and AI, the discussion highlights the emotional implications of integrating AI into the workplace. Leaders must effectively communicate these changes to their teams. There's also a focus on decision-making conflicts when AI recommendations differ from human intuition. The importance of incorporating behavioral science to navigate these complexities is emphasized, setting the stage for future workforce collaboration between humans and machines.

In this discussion, Mary Mesaglio, a Distinguished VP Analyst at Gartner, shares insights on navigating the evolving landscape of AI for 2025. She emphasizes the shift from AI scarcity to abundance and how organizations can leverage generative AI with unstructured data. Mary introduces the 'AI tech sandwich' framework, highlighting the crucial TRISM layer that addresses trust, risk, and security. This conversation is essential for executive leaders aiming to connect AI effectively with their business strategies.