Gartner ThinkCast HR's New Mandate: Redesign Work for the AI Era
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Jan 20, 2026 Harsh Konduli, a Gartner VP Analyst, and Katie Sutherland, Gartner Director of Advisory, delve into the urgent need for HR to redesign work in the AI era. They discuss three transformative approaches: augmenting existing workflows, reengineering processes, and inventing new AI-based methods. The duo emphasizes that guided AI adoption can convert employees into value creators. They also highlight the importance of strong partnerships between CHROs and CIOs to unlock AI's potential and equip leaders to thrive in this evolving landscape.
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Work Before Workforce
- Before preparing the workforce, first define what work needs to be done and how it will change with AI.
- Redesigning work is the prerequisite to effective workforce planning in the AI era.
Three Modes Of Work Change
- Work is changing in three distinct ways: augment, re-engineer, and invent.
- Each change type has different costs, risks, and potential returns for the organization.
Map A Portfolio Of Work Changes
- Plot business units on an augment / re-engineer / invent portfolio based on appetite for cost, risk, and return.
- Use that portfolio to prioritize and manage AI investments across the organization.