

DTC Podcast
DTC Newsletter and Podcast
Weekly discussions between disruptive direct to consumer ecommerce brands and our amazing team about marketing, funnels, and everything scaling related. Subscribe to our newsletter for highlights and step by step tactical insights 👉🏻 📦 directtoconsumer.co
Episodes
Mentioned books

Oct 1, 2021 • 19min
Ep 141: AKNF - Biggest Amazon Scaling Mistakes
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Today we're back with Pilothouse's Amazon team for Part 2 of our MISTAKES series, all about SCALING. Part 1 a few weeks back was about mistakes people make when they're just starting out. Today we chat about what can go wrong at scale, why, and what to do about it.
Come for the witty banter, but stay for a TOP secret product bundling strategy to crush the gifting opportunity this holiday season.
Why you should never sell a boring old garlic press
Why going after the wrong keywords first can set you back
TOP SECRET Product Bundling strategy for the gifting season
Why we don't advise using giveaways, and what can go wrong when they end
How to maximize inventory on Amazon for peak sales season
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Sep 29, 2021 • 29min
Bonus: Podcast Advertising with Podcorn's Todd Gallet
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This week's Bonus DTC Podcast dives into the world of podcast advertising with Podcorn's Head of Partnerships Todd Gallet.
In the early days of podcast monetization, networks scrambled to sign the world's biggest podcast hosts, reaching millions of people per episode. Podcorn took the opposite approach and has instead aggregated hundreds of thousands of smaller niched-down podcasts, allowing advertisers to test at any scale, and scale to any height once you find content, offers, and podcasts that profit.
This podcasts covers:
What everyone gets wrong about Podcast Advertising
How to do performance marketing on podcasts?
What's the attribution window for podcasts?
Why you need to treat podcast hosts like influencers
Why it's better to send product and give creative controls to hosts
The most successful podcast campaigns of all time
If you're ready to get started on a Podcast advertising test, make sure to reach out to Podcorn.com and tell them DTC sent ya.
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Sep 27, 2021 • 42min
Ep 140: The Power of Retention with Troy Petrunoff from Every Man Jack
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Today’s talk with Every Man Jack’s retention manager Troy Petrunoff is a masterclass on customer retention for consumable products. Troy is a veteran email marketer who joined Everyman Jack this past march and set his sights on email automation domination.
Everyman Jack was the first mover into the natural grooming industry, starting in 2007 and flourishing in retail channels before setting their sites on DTC Growth
We cover:
- The most critical factors for customer retention
- How QR codes are making a comeback and how to use them
- How bundling has come to define DTC success for EveryMan Jack
- And why SEO is the investment every brand needs to make like yesterday.
- Partnering with Marvel to finally find out what Iron Man smells like
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Sep 25, 2021 • 1h 29min
DTC Archive: Conversion Rate Optimization with Snow At-Home Teeth Whitening & Smoothie Box
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This week we’re throwing it back to one of the first episodes of the DTC podcast with one of the biggest DTC brands, Snow Teeth Whitening and Smoothie delivery service Smoothie Box. We dive deep into how both brands are killing it on conversion rate.
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Sep 20, 2021 • 42min
Ep 139: Omsom’s Emily Chan shares the secret behind 90% of their growth and it’s NOT paid ads
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Welcome to the DTC Podcast. Today we deep dive into GPG brand Omsom’s growth journey with Marketing Director Emily Chan.
Omsom is on a mission to provide bright, authentic, and downright rowdy Asian flavors to grocery stores and kitchens across America.
Emily has been working on multiple fronts to help Omsom grow steadily, mostly through organic means.
Stick around for:
Chasing Sriracha and what it means to be a cultural brand
The two most impactful content marketing strategies
How Omsom got 250k views on their brand story video on TikTok
How bundling all their products skyrocketed AOV
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Sep 17, 2021 • 25min
Ep 138: Crush BFCM 2021 - Get Sentimental and Unlock Your Brand's Gifting Persona
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Today we’re talking Q4 Content Planning, BlackFridayCyberMonday + Halloween and Holidays) with Pilothouse’s CRACK creative team including Angela Head UGC, Sam from Production, Evan the Content manager, and Cam our Creative Director:
We covered:
Why it's smart to figure out your best promos by testing at Halloween.
Why unlocking your brand's gifting persona is key for big sales BFCM 2021
Why "sentimental" is the word for the season
Why BFCM started a month early last year, and when it begins this year.
How to maximize the value of your promotions
Incorporating Scrappy and High End in your diverse creative flow
Listen to the full cast!
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Sep 13, 2021 • 40min
Ep 137: Building the future of online marketplaces with Matt Hayes, Co-Founder of The Fascination
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Our guest on this week’s DTC pod was Matt Hayes, Co-Founder, and Head of Growth for The Fascination: a curated marketplace where consumers can discover, research, and shop amazing online brands–all in one place.
We cover:
The appeal of curated online marketplaces.
Hot-button trends customers are loving.
Building backlinks with “ego bait”.
Thanks for listening and don't forget to subscribe!
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Sep 10, 2021 • 22min
Ep 136: AKNF - 8X ROAS and $8 Million in Sales: A Google Ads Case Study
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Today we’re talking with Saul Garcia, Head of Google Ads for Pilothouse.
He’s recently produced a case study that shows some eye-popping growth at 8X Roas and over $8MM in revenue generated for luxury watch client JBW.
Here are the 4 key areas that allowed for this growth that we discuss on the podcast:
Increase Customer Lifetime Value with Dynamic Retargeting & Display
Capture New Customers With Intent-Based Search Campaigns + RLSA
Increasing Ad Coverage While Safeguarding Branded Keywords
Opening Up YouTube To Profitable Prospecting Campaigns
Register for OX Fest'21 here
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Sep 7, 2021 • 52min
Ep 135: Nestle's Orchid Bertelsen on Strategies that Scale Across 30+ Brands (And the Metaverse)
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Welcome to the DTC podcast. Today we sat down with Orchid Bertelsen, Head of consumer experience, strategy, technology and innovation - Nestlé USA to discuss how the corporate giant behind thousands of recognizable brands like Hot Pockets, San Pellegrino, Haagen Daz and Kit Kat thinks about innovation in the DTC Space.
Orchid’s a brilliant strategist and a master collaborator, working with over 100 stakeholders across 30 brands on any given week.
In this interesting and wide-ranging conversation we cover:
How Nestle launches internal brands
Meet Ruth, the Cookie Coach, Nestle’s first Digital Human
How Nestle Quantifies success from strategic tests
Why Private Labels have an unfair advantage
Nestle’s Metaverse Plans
What AI really means in CPG (plus my thoughts on AI butlers of the future.
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Sep 3, 2021 • 28min
Ep 134: AKNF - Boost Your Email Lists for BFCM With Profitable Contests (Plus iOS15 Evolutions)
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Today we were joined by Julien and Dylan from Pilothouse's email team to discuss a tactic that we're rolling out across multiple clients.
The idea is simple: Run a contest where users can enter with an email. Run cold traffic, grow the list, and if you play your cards right you can even profit from this first engagement.
We also chatted about key steps you can take NOW to be prepared for iOS15 -- pre-segmentation (so you don't freak out when opens go away on Apple Mail.)
Here are the keynotes we hit on:
Profitable Prospecting Ads for the contest lander
45% conversion rate on lander contest entry
Grew the email list by 15%
Added 9% growth to subscriber base
7% Placed Order Rate from that list
Boosted average engagement rates to 50% for the month - sender rep implications for BFCM
Pre-segmentation and critical updates to prepare for iOS15
Favorite subject lines and what we learned
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