Leadership, Brand Strategy & Transformation - Minter Dialogue

Minter Dialogue Episode #313Dr Rob Walker is VP of Decision Management and Analytics at Pegasystems, #1 in software for customer engagement and digital process automation, working with large business worldwide to redefine customer engagement and providing proactive, AI-powered service for customer service. In this conversation with Rob, we discuss how AI is being implemented in business, where are some real use cases, the challenges of getting it right, especially when it comes to marketing automation and how to potentially increase empathy in our machines.Please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Minter Dialogue Episode #312Michael Ventura is Founder & CEO of Sub Rosa, a strategy and design practice that believes meaningful work starts with Applied Empathy™. He's also author of the book of the same title, Applied Empathy, The New Language of Leadership. Michael works with companies around the world on how to apply empathy to business, specifically focussing on cognitive empathy and provides a cogent argument to persuade business leaders on why empathy can help their business. In this discussion, we discuss why and how to bring cognitive empathy into the business, including a fascinating experience of bringing empathy to the cadets at West Point.Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Minter Dialogue Episode #311Mark Miller is Chief Strategy Officer at Team One, part of the Publicis Groupe. He's also the founder of The Legacy Lab, a research and consulting practice based in LA, helping global brands drive change. He very recently co-authored with Lucas Conley the book, Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World, which was just selected as a finalist in the Business Book Awards 2019. In this conversation, we discuss Mark's modern version of legacy, why legacy is key in genuine brand building, what are the keys to building that kind of legacy, and some of the issues around governance.And just a quick announcement that my new book "Heartificial Empathy, Putting Heart into Business and Artificial Intelligence" which just came out, also got selected at the same BBA as Mark's book! Hope you'll take a look at both books!Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Minter Dialogue Episode #310Gianpiero Petriglieri is a leading professor of management at INSEAD, with a focus on leadership and learning. In this conversation, we look at the most important qualities of leaders in today's business environment. As Professor Petriglieri calls it, leaders need to be both engineer and novelist. We also discuss the importance and role of ethics, the place of politics in business, and leadership of brands in a multinational conglomerate organisation. If you've got comments or questions you'd like to see answered, send your email or audio file to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to rate/review the show on RateThisPodcast. Otherwise, you can find me @mdial on Twitter.Support the show (https://www.patreon.com/minterdial)

Minter Dialogue Episode #309Caspar Craven is an adventurer, entrepreneur and speaker. He is also author of "Where the Magic Happens, How a Young Family Changed Their Lives and Sailed Around the World." Having sailed around the world twice, once with his entire family, Caspar draws on his experience as an entrepreneur and adventurous sailor to help companies and their leadership build winning teams. In this conversation, Caspar recounts his amazing journey, some of the key lessons learned, and what business executives can take away to help build powerful, collaborative teams.Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Rob Walch is the VP of Podcaster Relations at Libsyn, the world's largest podcast network with over 35,000 podcasts hosted, serving over 62 million audience members monthly. In this podcast with Rob, we discuss the state of the business of podcasting, why and how brands & companies could get into podcasting, what does the future of podcasting hold and some key tips and tricks for podcasters.  Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Nafez Dakkak is CEO of the London office of the Queen Rania Foundation for Education and Development. As CEO, Nafez led the team behind Edraak.org an online learning initiative (MOOC) of the Queen Rania Foundation and is currently Executive Chairman. Edraak serves over 1 million learners across the Arab world for K-12 as well as continuous learning. Through its partnership with edX, the Edraak platform provides courses in Arabic taught and developed at top tier institutions like HarvardX, MITX, and UC BerkelyX. In this conversation with Nafez, we learn about his fascinating personal journey, we look at how Edraak came to be, its curriculum and business model, how it has grown and the challenges for the future of this important initiative. Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Norm de Greve, CMO of CVS Health, discusses the company's transformation journey and recent merger announcement with Aetna. Topics include digital marketing, healthcare records digitization, CVS's engagement with communities and beauty industry, and the future of healthcare with trust, telehealth, and digital technology.

Roman Krznaric is a social philosopher and bestselling author of multiple books, including Empathy, How Should We Live? Carpe Diem and How to Find Fulfilling Work, books that have been published in more than 20 languages. He is also the founder of the world's first Empathy Museum and of the digital Empathy Library. In this conversation, we discuss the intersection of the art of living and social change, the importance of empathy in our lives and in enterprise, as well as the role of and interest in the esoteric game of real tennis. Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Kalle Palling has been an MP of the Estonian parliament starting in 2007, when he was just 22 years old. He was very active in pushing through legislation around technology and e-governance, helping Estonia to accelerate its transformation to a digital state, and becoming a lightening rod for change. Among his further credentials, aside from having been on a number of high profile supervisory boards, he's also an entrepreneur, co-founding Cachet, an insurance marketplace and personal data hub. In this conversation, we discuss the journey that Estonia has undergone to become a beacon of digital states, the challenges of transformation, Kalle's thoughts on new tech and prospects for the future. A most insightful interview.   Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)