Knowledge Fika 2.0: Knowledge in M365 with Copilot & Content AI

Join Jonathan Gordon-Till, a seasoned knowledge management expert and Community of Practice Leader at Mondelez, as he tackles the crucial balance between technology and human connection. He discusses the evolution of knowledge sharing in organizations, emphasizing the power of informal conversations and community bonds. Jonathan reveals the success of his 'Totally Random' program, demonstrating how random coffee chats enhance collaboration and innovation. He also reflects on the impact of AI in knowledge management, advocating for a human-centered approach for better outcomes.

Sven Rinke, a Senior Director at SimCorp with a PhD in Theoretical Physics, discusses transforming knowledge management in professional services. He shares his journey from East Germany to fintech, emphasizing the importance of creating a culture of knowledge sharing. Sven highlights the challenges of aligning sales promises with product realities and the role of Knowledge Flows in addressing these gaps. The conversation also delves into the evolving impact of AI in enhancing learning and validation processes, and the power of informal connections in driving innovation.

Ninez Piezas-Jerbi, a seasoned knowledge management professional and former senior statistician at the WTO, dives into the transformative impact of mentorship in knowledge management. She shares insights on building authentic relationships between mentors and mentees, highlighting the chemistry that fuels these connections. Ninez also compares knowledge management practices between NGOs and the private sector, revealing unexpected lessons and the importance of empathy. Plus, enjoy a lighthearted conversation about the Swedish Fika tradition and its role in workplace dynamics!

Katya Linossi, co-founder and CEO of ClearPeople, brings 25 years of IT experience to the table, alongside Stephen Bedford, the Product Director driving the Atlas knowledge platform. They discuss the critical need for contextualizing knowledge, especially with the rise of AI services. Katya shares her inspiration behind ClearPeople and the development of Atlas, while Stephen emphasizes the value of user experience and governance in knowledge management. They also touch on the human element in AI adoption and the importance of strategic breaks for productivity.

In this episode of Knowledge Fika, we are joined by Andrew Pope who has spent his career working on digital productivity and collaboration. We discuss Knowledge Management, collaboration, AI readiness and the challenges and opportunities of hybrid work. We also talk a bit about digital detoxing and of course, our favorite fika. Andrew describes how the goal of his work is to make work (and life) easier and more engaging through technology and shares some recent research and findings that were recently published in a white paper, which is linked below.  About Andrew Pope:  Andrew looks at workplace technology through the eyes of the workforce, as owner of Designing Collaboration and co-founder of Designing AI Heroes. He helps his clients to develop ways of work that ensure workplace tools work for them: solving their problems, bringing people together and adopting more effective and productive practices, such as improving meetings, leveraging AI and aligning distributed teams.   Andrew has advised and coached UK and Australian government departments as well as large multinationals on how to better leverage tools like Microsoft 365 and to develop today’s digital leaders, although he likes to balance his time with enjoying coffee, going trail running and doing silly stuff with the kids (though not at all the same time). Link to the white paper on hybrid work mentioned in the episode: https://www.designingcollab.com/emp-experience 

Emily Harburg, CEO and founder of PairUp, discusses her journey from Google and Meta to launching a generative AI platform aimed at enhancing workplace knowledge sharing. She dives into the challenges of onboarding and knowledge sharing, emphasizing the interplay between AI and human insights. The conversation highlights the vital role of communities in businesses and the importance of 'Fika' breaks in building trust among employees. Emily also shares her passion for supporting women in tech and mentoring initiatives, making technology more accessible.

Sierra Woods is a dynamic innovator and entrepreneur, originally aspiring to be a professional soccer player. In her conversation, she dives into her transformative journey with chronic pain and the need for better patient-provider communication. Sierra introduces her new Knowledge Mobilization paradigm, emphasizing the crucial roles of curiosity and reciprocity. She also shares how trust and community drive impactful knowledge sharing, contrasting traditional linear approaches with more relational methods. Plus, there's a nostalgic chat about Tim Hortons and the joys of coffee culture!

Sue Hanley, a renowned business analyst and information architect, shares her expertise in knowledge management and intranets. She discusses the critical role of networks and personal knowledge management in today’s digital landscape. Sue highlights the value of in-person conferences for knowledge transfer, illustrating her points with engaging personal anecdotes. The conversation also touches on storytelling’s power in communication and the joy of diverse learning styles, melding professional insights with a delightful note on Swedish fika.

This is us, coming live to you from KMWorld, where we literally hi-jacked our own session to record a special episode for you. Merry Christmas, Happy Hannukah, or whatever occasion you may (or may not) be celebrating this year! Session: Fostering Knowledge Transfer: KM & AI (C203) We put together a few quick poll questions to gauge the audience a bit, then a few questions honing on the topic of the day: "tacit knowledge transfer - with or without AI". The specific topics that got the most votes was the one we started with. So, please consider this a short & sweet (15 min only) holiday bonus. From all of us, to all of you... Happy New Year and see you in 2025!!! Rebecka & Dawn

Stan Garfield, a globally renowned knowledge management expert with nearly 30 years of experience, shares his captivating journey in the field. He reflects on the evolution of knowledge management over three decades and the importance of fostering collaboration within organizations. Stan discusses building a vibrant knowledge management community from a small conference gathering and emphasizes the vital role of community leadership post-retirement. He also explores how AI can enhance KM processes, merging traditional practices with modern technology.