Knowledge Fika Episode 16: Social Learning and KM in Professional Services - Sven Rinke
7 snips
Apr 5, 2025 
Sven Rinke, a Senior Director at SimCorp with a PhD in Theoretical Physics, discusses transforming knowledge management in professional services. He shares his journey from East Germany to fintech, emphasizing the importance of creating a culture of knowledge sharing. Sven highlights the challenges of aligning sales promises with product realities and the role of Knowledge Flows in addressing these gaps. The conversation also delves into the evolving impact of AI in enhancing learning and validation processes, and the power of informal connections in driving innovation.
AI Snips
Chapters
Transcript
Episode notes
From Physics to KM Passion
- Sven Rinke shared his journey from theoretical physics to consulting and knowledge management in fintech.
- He became passionate about improving knowledge sharing to bridge gaps between sales, implementation, and support.
Virtual Conferences Boost Sharing
- Establish regular, voluntary virtual learning sessions to share knowledge across teams.
- Rotate topics and times to accommodate global participants for broad engagement.
KM Should Enable Performance
- Effective knowledge management focuses more on enabling social learning and quick expertise location than on information repositories.
- Linking knowledge to performance improvement drives more value than simple data storage.