In this episode of Knowledge Fika, we are joined by Andrew Pope who has spent his career working on digital productivity and collaboration. We discuss Knowledge Management, collaboration, AI readiness and the challenges and opportunities of hybrid work. We also talk a bit about digital detoxing and of course, our favorite fika. Andrew describes how the goal of his work is to make work (and life) easier and more engaging through technology and shares some recent research and findings that were recently published in a white paper, which is linked below.  About Andrew Pope:  Andrew looks at workplace technology through the eyes of the workforce, as owner of Designing Collaboration and co-founder of Designing AI Heroes. He helps his clients to develop ways of work that ensure workplace tools work for them: solving their problems, bringing people together and adopting more effective and productive practices, such as improving meetings, leveraging AI and aligning distributed teams.   Andrew has advised and coached UK and Australian government departments as well as large multinationals on how to better leverage tools like Microsoft 365 and to develop today’s digital leaders, although he likes to balance his time with enjoying coffee, going trail running and doing silly stuff with the kids (though not at all the same time). Link to the white paper on hybrid work mentioned in the episode: https://www.designingcollab.com/emp-experience 

Emily Harburg, CEO and founder of PairUp, discusses her journey from Google and Meta to launching a generative AI platform aimed at enhancing workplace knowledge sharing. She dives into the challenges of onboarding and knowledge sharing, emphasizing the interplay between AI and human insights. The conversation highlights the vital role of communities in businesses and the importance of 'Fika' breaks in building trust among employees. Emily also shares her passion for supporting women in tech and mentoring initiatives, making technology more accessible.

Sierra Woods is a dynamic innovator and entrepreneur, originally aspiring to be a professional soccer player. In her conversation, she dives into her transformative journey with chronic pain and the need for better patient-provider communication. Sierra introduces her new Knowledge Mobilization paradigm, emphasizing the crucial roles of curiosity and reciprocity. She also shares how trust and community drive impactful knowledge sharing, contrasting traditional linear approaches with more relational methods. Plus, there's a nostalgic chat about Tim Hortons and the joys of coffee culture!

Sue Hanley, a renowned business analyst and information architect, shares her expertise in knowledge management and intranets. She discusses the critical role of networks and personal knowledge management in today’s digital landscape. Sue highlights the value of in-person conferences for knowledge transfer, illustrating her points with engaging personal anecdotes. The conversation also touches on storytelling’s power in communication and the joy of diverse learning styles, melding professional insights with a delightful note on Swedish fika.

This is us, coming live to you from KMWorld, where we literally hi-jacked our own session to record a special episode for you. Merry Christmas, Happy Hannukah, or whatever occasion you may (or may not) be celebrating this year! Session: Fostering Knowledge Transfer: KM & AI (C203) We put together a few quick poll questions to gauge the audience a bit, then a few questions honing on the topic of the day: "tacit knowledge transfer - with or without AI". The specific topics that got the most votes was the one we started with. So, please consider this a short & sweet (15 min only) holiday bonus. From all of us, to all of you... Happy New Year and see you in 2025!!! Rebecka & Dawn

Stan Garfield, a globally renowned knowledge management expert with nearly 30 years of experience, shares his captivating journey in the field. He reflects on the evolution of knowledge management over three decades and the importance of fostering collaboration within organizations. Stan discusses building a vibrant knowledge management community from a small conference gathering and emphasizes the vital role of community leadership post-retirement. He also explores how AI can enhance KM processes, merging traditional practices with modern technology.

Rooven Pakkiri, a seasoned Social Business Consultant and Digital Evangelist at KM Institute, dives into the evolving landscape of knowledge management. He discusses how digital transformation is reshaping traditional business practices and stresses the necessity of fostering a culture of knowledge sharing. Rooven advocates for prioritization in leadership to navigate change and highlights the need for bridging generational gaps in communication through modern collaborative methods. Ultimately, he envisions a future workplace that embraces human connections, even in a remote world.

Tim Brady, CEO of Colligo and expert in email management for regulated sectors, shares insights on overcoming knowledge management and compliance challenges. He discusses the critical need for simplifying email processes and highlights the role of AI in modernizing information governance. Tim emphasizes investing in automation for document tagging to boost productivity and data governance. The conversation wraps up with a light-hearted look at coffee culture and the tradition of fika, adding a personal touch to the discussion.

Barry Byrne is a visionary in the field of Knowledge Management. As the Global Head of Knowledge Management Strategy at Novartis Pharmaceuticals, he has been instrumental in shaping the company’s approach to leveraging information for innovation and efficiency.  His journey to this role is marked by a distinguished tenure with the Irish Defence Forces, where he led an award-winning Knowledge Management program. Barry’s expertise and leadership culminated in the successful hosting of the first Knowledge Summit Dublin in June this year, a landmark event in the global Knowledge Management community.

Vanessa Liu is a powerhouse in the world of technology and innovation. With over 25 years of experience, she has a storied career as a serial founder, operator, strategist, and investor. Vanessa’s journey began at McKinsey & Company, spanning across continents from Amsterdam to New York. She later became the Vice President of SAP.iO North America, accelerating 87 enterprise software startups.  Today, as the CEO of Sugarwork, Vanessa is at the forefront of harnessing AI to capture and operationalize tacit knowledge, revolutionizing how companies preserve and utilize their intellectual capital.