This is us, coming live to you from KMWorld, where we literally hi-jacked our own session to record a special episode for you. Merry Christmas, Happy Hannukah, or whatever occasion you may (or may not) be celebrating this year! Session: Fostering Knowledge Transfer: KM & AI (C203) We put together a few quick poll questions to gauge the audience a bit, then a few questions honing on the topic of the day: "tacit knowledge transfer - with or without AI". The specific topics that got the most votes was the one we started with. So, please consider this a short & sweet (15 min only) holiday bonus. From all of us, to all of you... Happy New Year and see you in 2025!!! Rebecka & Dawn

Stan Garfield, a globally renowned knowledge management expert with nearly 30 years of experience, shares his captivating journey in the field. He reflects on the evolution of knowledge management over three decades and the importance of fostering collaboration within organizations. Stan discusses building a vibrant knowledge management community from a small conference gathering and emphasizes the vital role of community leadership post-retirement. He also explores how AI can enhance KM processes, merging traditional practices with modern technology.

Rooven Pakkiri, a seasoned Social Business Consultant and Digital Evangelist at KM Institute, dives into the evolving landscape of knowledge management. He discusses how digital transformation is reshaping traditional business practices and stresses the necessity of fostering a culture of knowledge sharing. Rooven advocates for prioritization in leadership to navigate change and highlights the need for bridging generational gaps in communication through modern collaborative methods. Ultimately, he envisions a future workplace that embraces human connections, even in a remote world.

Tim Brady, CEO of Colligo and expert in email management for regulated sectors, shares insights on overcoming knowledge management and compliance challenges. He discusses the critical need for simplifying email processes and highlights the role of AI in modernizing information governance. Tim emphasizes investing in automation for document tagging to boost productivity and data governance. The conversation wraps up with a light-hearted look at coffee culture and the tradition of fika, adding a personal touch to the discussion.

Barry Byrne is a visionary in the field of Knowledge Management. As the Global Head of Knowledge Management Strategy at Novartis Pharmaceuticals, he has been instrumental in shaping the company’s approach to leveraging information for innovation and efficiency.  His journey to this role is marked by a distinguished tenure with the Irish Defence Forces, where he led an award-winning Knowledge Management program. Barry’s expertise and leadership culminated in the successful hosting of the first Knowledge Summit Dublin in June this year, a landmark event in the global Knowledge Management community.

Vanessa Liu is a powerhouse in the world of technology and innovation. With over 25 years of experience, she has a storied career as a serial founder, operator, strategist, and investor. Vanessa’s journey began at McKinsey & Company, spanning across continents from Amsterdam to New York. She later became the Vice President of SAP.iO North America, accelerating 87 enterprise software startups.  Today, as the CEO of Sugarwork, Vanessa is at the forefront of harnessing AI to capture and operationalize tacit knowledge, revolutionizing how companies preserve and utilize their intellectual capital.

In this episode we're giving you a special edition, with two of the many great participants from Knowledge Summit Dublin, earlier this month. Dawn Brushammar and myself, Rebecka Isaksson, enjoyed a Fika with Stuart French, Executive Manager KM at Energy Safe Victoria (Melbourne Australia) and Gabriel Karawani Co-Founder & Director at ClearPeople Ltd. (London, UK). We discussed what we found so energising and valuable at this one-of-a-kind and inaugural Knowledge Management conference!

Cai Kjaer, CEO and Co-founder of Swoop Analytics, shares his intriguing journey from tax law to digital analytics. He discusses the crucial role of social interactions in knowledge management and the impact of AI on enhancing productivity. Cai emphasizes the need for simplicity in software design and explores the balance between explicit knowledge and fostering connections. With insights from his experiences, he highlights the transformative role of AI in organizational collaboration, showcasing innovations like the AI bot Dr. Swoop.

Please join me and Dan Holme, as we have a Swedish fika and ponder on some of the hottest topics right now in the wonderous world of Knowledge Management: Grounding tacit knowledge in the explicit, why and how AI is completely changing the knowledge landscape, and why keeping humans in the (knowledge) loop is key to success. And of course, we may be getting a few hints abouts what's hot and coming soon, in Viva Engage, as well! This episode was recorded live at the Irving Convention Center in Dallas TX, during the North American Cloud & Collaboration summit, on April 10, 2024.

On Monday we'll release the first episode of our new podcast: Knowledge Fika! Here's a bite-sized taste of what me and Dan Holme chatted about, when we shared a "dammusgare" and talked about AI, Knowledge Management & Viva Engage, in Dallas (TX) a few weeks ago. The first Episode will be available on Monday, May 6, at 1:00 pm (CET) - on Spotify!