Knowledge Fika

Stan Garfield, a seasoned knowledge management expert, and James Tyer, a Microsoft product team member, delve into the significance of communities of practice. They discuss how voluntary participation fosters engagement and the critical role of leadership and trust. James highlights how Microsoft’s Engage platform enhances these communities without replacing genuine interaction. Listeners will also get insights into Stan’s upcoming book on knowledge management and the evolving landscape of collaboration in the age of AI. A perfect blend of wisdom and light-hearted banter!

Daniel Cohen-Dumani, founder of Experio AI and seasoned technologist, discusses the intersection of AI and knowledge management in consulting. He highlights the challenges of preserving institutional memory and the potential of AI-driven curation. Daniel shares insights on how Experio AI connects diverse data sources to uncover hidden skills and streamline workforce planning. He emphasizes that while automation is on the rise, human intuition and empathy remain irreplaceable, stressing the importance of maintaining human connections within teams.

Aki Antman, founder of Sulava Oy and a Microsoft 365 Copilot MVP, alongside Hanna Radtke Bergström, an expert in guiding non-technical teams on AI adoption, dive into the transformative potential of AI in workplaces. They emphasize the need to democratize AI education and share insights on navigating regulatory challenges, especially in healthcare. The discussion also includes the impactful role of generative AI tools like Microsoft Copilot in enhancing productivity, and they reflect on workplace culture through the lens of 'Fika'.

Marko Wathen, founder of Aigui and an experienced consultant in project management and AI tools, shares his journey from finance to innovating knowledge visualization. He discusses how visual interfaces can streamline AI interactions, making complex information more digestible. The conversation highlights the evolution of project management, advocating for Kanban's adaptability. Additionally, Marko's side project emphasizes sustainable coffee solutions, reflecting his passion for Nordic coffee culture. It's a mix of innovation, coffee enthusiasm, and insightful ideas!

In this engaging discussion, Simon Doy, Chief Technology Officer at iThink 365 and a Microsoft MVP, shares his journey in the Microsoft ecosystem. He dives into how Microsoft 365 Copilot redefines productivity and personal knowledge management. The conversation explores the empathetic design of modern AI agents and their role in enhancing communication and efficiency. Simon also introduces SmartFlow, an innovative tool for improving meeting information management, all while sprinkling in light-hearted anecdotes about coffee preferences and cultural nuances in healthcare.

Cindy Hubert, a Knowledge Management Fellow at APQC with nearly 30 years of experience, discusses her journey in transforming the knowledge management landscape. She emphasizes the vital role of human factors and ongoing learning over mere technology. The conversation dives into the creation of maturity models and the significance of conversations in sharing tacit knowledge. Cindy also reflects on the Swedish tradition of 'Fika' and how casual connections boost collaboration, especially for younger employees facing modern workplace challenges.

Join Andrew Herd, a senior knowledge management expert with 25 years in the space sector and Kristina Mirchuk, founder of GEIST Consultancy, as they explore the KM Landscape 2025 project. They discuss the significance of co-creation and inclusion in knowledge management. Key topics include the evolution of personal and organizational knowledge management, the importance of diverse voices, and bridging international perspectives. Plus, they delve into the shift from static to dynamic knowledge mobilization, emphasizing active community engagement.

Steve Pucelik, Senior Product Manager at Microsoft, shares his extensive knowledge of SharePoint Embedded, a game-changer in document management. He discusses how this platform enhances collaboration with seamless co-authoring and secure storage. Challenges faced by customer service teams are addressed, emphasizing improved efficiency through integrated support systems. Steve also highlights the upcoming SharePoint Embedded roadshow featuring hands-on labs and expert talks. Plus, he delves into the Swedish tradition of Fika, illustrating how breaks can boost innovation and problem-solving.

Join Jonathan Gordon-Till, a seasoned knowledge management expert and Community of Practice Leader at Mondelez, as he tackles the crucial balance between technology and human connection. He discusses the evolution of knowledge sharing in organizations, emphasizing the power of informal conversations and community bonds. Jonathan reveals the success of his 'Totally Random' program, demonstrating how random coffee chats enhance collaboration and innovation. He also reflects on the impact of AI in knowledge management, advocating for a human-centered approach for better outcomes.

Sven Rinke, a Senior Director at SimCorp with a PhD in Theoretical Physics, discusses transforming knowledge management in professional services. He shares his journey from East Germany to fintech, emphasizing the importance of creating a culture of knowledge sharing. Sven highlights the challenges of aligning sales promises with product realities and the role of Knowledge Flows in addressing these gaps. The conversation also delves into the evolving impact of AI in enhancing learning and validation processes, and the power of informal connections in driving innovation.