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Knowledge Fika
Episode 10: Doing something that only you can, with Sue Hanley (Susan Hanley LLC)
Jan 7, 2025
Sue Hanley, a renowned business analyst and information architect, shares her expertise in knowledge management and intranets. She discusses the critical role of networks and personal knowledge management in today’s digital landscape. Sue highlights the value of in-person conferences for knowledge transfer, illustrating her points with engaging personal anecdotes. The conversation also touches on storytelling’s power in communication and the joy of diverse learning styles, melding professional insights with a delightful note on Swedish fika.
29:48
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Quick takeaways
- Susan Hanley highlights the critical role of technology and diverse communication methods in enhancing knowledge sharing within organizations.
- She underscores the importance of a supportive network and storytelling in fostering an effective knowledge management culture.
Deep dives
Sue Hanley's Journey into Knowledge Management
Sue Hanley explains her entry into knowledge management during the mid-1990s when the field was just emerging. Working for a global consultancy, she was required to demonstrate how she leveraged knowledge to promote others' success, highlighting an organizational culture steeped in knowledge sharing. Her responsibilities included creating a Knowledge Center that acted as an extension of the library, emphasizing the role of librarians in finding and disseminating knowledge. This foundational experience led her to understand that knowledge management was not just a procedure but a blend of people, processes, and technology that resonated with her background in psychology and information systems.
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