Knowledge Fika Episode 10: Doing something that only you can, with Sue Hanley (Susan Hanley LLC)
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Jan 7, 2025 Sue Hanley, a renowned business analyst and information architect, shares her expertise in knowledge management and intranets. She discusses the critical role of networks and personal knowledge management in today’s digital landscape. Sue highlights the value of in-person conferences for knowledge transfer, illustrating her points with engaging personal anecdotes. The conversation also touches on storytelling’s power in communication and the joy of diverse learning styles, melding professional insights with a delightful note on Swedish fika.
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KM Beginnings
- Sue Hanley's KM journey began in the mid-90s at a global consultancy.
- The firm prioritized knowledge sharing, even requiring employees to demonstrate 'leverage' for promotions.
Leading KM
- Hanley's CEO tasked her with formalizing their knowledge management program.
- This involved creating a 'Knowledge Center' and demonstrating their 24/7 global knowledge.
Networking is Key
- Build a strong professional network.
- Hanley emphasizes the importance of connections for support and knowledge sharing, especially for independent consultants.