Susan Hanley, known as the “Queen of Intranets,” (by some of us!) is a renowned business analyst and information architect with a focus on intranets, knowledge management, and collaboration solutions. She has been recognized as a Microsoft Most Valuable Professional (MVP) for her significant contributions to the Microsoft community many years running, and for helping companies improve organizational communication and collaboration with Microsoft 365 and SharePoint. 

A sought-after speaker and author, Susan shares her expertise at conferences and through her writings, offering practical advice and best practices for building effective intranet and knowledge management solutions. 

In the latest Knowledge Fika episode, Susan discusses the importance of a great network, personal knowledge management, and multi-media approaches to knowledge management, along with a few personal stories that showcase her unique fire and experience.