Sue Hanley, a renowned business analyst and information architect, shares her expertise in knowledge management and intranets. She discusses the critical role of networks and personal knowledge management in today’s digital landscape. Sue highlights the value of in-person conferences for knowledge transfer, illustrating her points with engaging personal anecdotes. The conversation also touches on storytelling’s power in communication and the joy of diverse learning styles, melding professional insights with a delightful note on Swedish fika.