Superpro Podcast

Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and WiseTack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture and supportive team environment and hits on what it’s like serving in a male-dominated industry. Mai also expressed her gratitude for the support of the Lady Pros community.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Mai's business or follow their journey? Check them out here:WebsiteFacebook

Will Hardwick, owner and CEO of A-1 Cleaning Service, shares insights from three decades of experience. Along with his origin story, Will discusses the importance of leveraging technology and systems to streamline operations, why reviews are such a big deal, and how he finds employees who align with the company’s culture and values. And speaking of culture, Will lays out the challenges of maintaining a positive work environment through respect, communication, and appreciation, and the need to address toxic behavior. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Will's business or follow their journey? Check them out here:WebsiteFacebook

Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business ten years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a quality hire, and how to keep quality team members. People overprofit. Dan and Roland also hit on trusting the daily grind to the team and focusing more on high-value tasks and how meaningful Expense Cards have been to his business.Sign up for Housecall Pro: https://bit.ly/3G6SKAAWant to learn more about Dan's business or follow their journey? Check them out here:WebsiteFacebook

Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star rating. She also highlights the importance of patience and leveraging tools like Housecall Pro for business growth, more reviews, and credibility.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Sara's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-minded professionals when it comes to business growth to learn, network, and find support.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brandon's business or follow their journey? Check them out here:WebsiteFacebook

Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs, the value of offering multiple options to customers, the significance of automation in customer communication, and the benefits of online booking and financing.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Grant's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Brandon Brown, founder of Brown's Heating and Air, shares his inspiring journey in the home service industry. He highlights the importance of a supportive partner and community involvement in building a successful business. Brandon discusses innovative strategies for attracting top talent, such as partnerships with trade schools and unique employee benefits. He also emphasizes exceptional customer service and the value of structured membership plans to enhance customer loyalty. Finally, he talks about adapting to consumer preferences in service bookings and the significance of financial literacy.

Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs busy. Chris explains why he’s active in giving back to the community and helping other industry pros.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Chris' business or follow their journey? Check them out here:WebsiteFacebook

Roland sits down with Doug Folsom, CEO of West Side Drain & Noble Septic Service. West Side is currently a team of 10, with five trucks and the goal of breaking $3 million in 2024. Doug shares how he got started, how he’s grown his business, and how he finds new customers. He also shares some hiring tips, the latest crazy sewage story, and his role in a community cornhole sponsorship.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Doug's business or follow their journey? Check them out here:WebsiteFacebook

Preston and Julie from Gecko Garage Doors joined Roland to cover topics that impact every home service business. They share why branding and rebranding are such a big deal, and offer tips to help customers remember your business. They also touch on how to handle negative reviews professionally, and how referrals and online presence drive business. Housecall Pro has helped this company with 5 trucks and 5 techs generate reviews and provided valuable insights for data-driven decisions.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Gecko Garage Doors or follow their journey? Check them out here:WebsiteInstagramFacebook