Superpro Podcast

EJ, who runs EJ's Appliance Repair, shares his journey from industrial maintenance to his thriving business. He discusses the importance of building a professional network and effective customer engagement. EJ emphasizes handling one-star reviews with care and the power of service plans for recurring revenue. He champions Housecall Pro for enhancing professionalism and streamlining operations. The conversation highlights adapting to consumer needs and the benefits of subscription models for services, encouraging a growth mindset among business owners.

Cody, known as 'Hot Tub Cody,' shares the rise of his successful cleaning company, Innovo Spa Services, which specializes in hot tub management. He discusses the unexpected boom in hot tub popularity during the pandemic and its impact on the short-term rental market. Cody highlights the unique challenges of hiring in this niche, the importance of using tech like Housecall Pro, and the value of community support. With plans for national expansion and franchising, he emphasizes the need for adaptability and continuous learning.

Brent Colquitt, CEO of OC Tasker, shares the genesis of his smart home company. (Here’s a slight spoiler: Brent transitioned from working as a handyman to installing smart tech in Newport Beach.) He discusses the importance of focusing on high-net-worth individuals and providing excellent customer service. Brent also talks about strategies for hiring and training, including using a pay-for-performance model. Additionally, he highlights the value of Housecall Pro in automating and streamlining business operations. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brent's business or follow their journey? Check them out here:WebsiteFacebook

The Graffs of Daryl’s A/C & Heating started their company with $250 and a truck. Jenn shares how community involvement made growing their business as easy as shooting fish in a barrel. Small, inexpensive marketing strategies can have a big impact. She also highlights the significance of standing in customers’ shoes and understanding their needs and preferences. Sometimes you have to go above and beyond for customers and employees. Housecall Pro has helped their HVAC business scale to the point of setting the lofty goal of hitting $4 million this year. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Jenn's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star rating. She also highlights the importance of patience and leveraging tools like Housecall Pro for business growth, more reviews, and credibility.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Sara's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business ten years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a quality hire, and how to keep quality team members. People overprofit. Dan and Roland also hit on trusting the daily grind to the team and focusing more on high-value tasks and how meaningful Expense Cards have been to his business.Sign up for Housecall Pro: https://bit.ly/3G6SKAAWant to learn more about Dan's business or follow their journey? Check them out here:WebsiteFacebook

Brandon Brown, founder of Brown's Heating and Air, shares his inspiring journey in the home service industry. He highlights the importance of a supportive partner and community involvement in building a successful business. Brandon discusses innovative strategies for attracting top talent, such as partnerships with trade schools and unique employee benefits. He also emphasizes exceptional customer service and the value of structured membership plans to enhance customer loyalty. Finally, he talks about adapting to consumer preferences in service bookings and the significance of financial literacy.

Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs, the value of offering multiple options to customers, the significance of automation in customer communication, and the benefits of online booking and financing.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Grant's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often-overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pride and satisfaction that comes from solving each customer’s problems, the importance of honesty and professionalism, and the value of connecting with other business owners. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Kyle's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-minded professionals when it comes to business growth to learn, network, and find support.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brandon's business or follow their journey? Check them out here:WebsiteFacebook