Superpro Podcast

Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs busy. Chris explains why he’s active in giving back to the community and helping other industry pros.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Chris' business or follow their journey? Check them out here:WebsiteFacebook

Brett Conklin, co-owner of Chimney Monkey in Chicago, breaks down the operational side of the business. This includes the ever-important hiring and training of employees. He also talks about the advancements in the fireplace and chimney industry and the marketing strategies he’s used to reach more customers. Brett highlights underrated features of Housecall Pro’s software, like Service Plans, and offers advice for other business owners.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brett's business or follow their journey? Check them out here:InstagramFacebook

Anthony Suau is the co-owner of Dade Super Cool Air Conditioning. He shares details on how he went from studying computer science to running an HVAC business. Anthony discusses the importance of hiring employees who align with the company’s core values and have a willingness to learn and try new things. He also highlights the power of Housecall Pro’s estimate and job templates to provide multiple options to customers and improve efficiency in the business.  Sign up for Housecall Pro: https://bit.ly/3G6SKAAWant to learn more about Anthony's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Chad Hopkins, owner of Hopkins Air Conditioning recently joined Roland on the podcast. Chad shares the experience of scaling his business and the importance of choosing the right software. They faced big challenges the old way, and he touches on why Hopkins made the switch to Housecall Pro, including the need for documentation and processes, the importance of sound hiring practices, the value of community, and the benefits of tracking key performance indicators (KPIs) through dashboards.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Chad's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and WiseTack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture and supportive team environment and hits on what it’s like serving in a male-dominated industry. Mai also expressed her gratitude for the support of the Lady Pros community.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Mai's business or follow their journey? Check them out here:WebsiteFacebook

Will Hardwick, owner and CEO of A-1 Cleaning Service, shares insights from three decades of experience. Along with his origin story, Will discusses the importance of leveraging technology and systems to streamline operations, why reviews are such a big deal, and how he finds employees who align with the company’s culture and values. And speaking of culture, Will lays out the challenges of maintaining a positive work environment through respect, communication, and appreciation, and the need to address toxic behavior. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Will's business or follow their journey? Check them out here:WebsiteFacebook

Melissa Ortiz, co-owner of The Little Guy’s Heating and Air Conditioning, walks through the journey of starting and growing a business thanks to her husband’s passion for the trade. She lays out some of the challenges they’ve faced, along with the importance of branding, managing seasonal demand, and hiring good techs. She also shares the value of continuous learning and training in the HVAC industry for her team of five. Software and continuous training have played key roles for this family-owned business serving their community for more than 25 years.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Melissa's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Housecall Pro co-founder Roland Ligtenberg meets with Rob Castelao, owner of Good Guy Plumbing. Rob shares his experience of starting a business with no background in the industry and how he’s grown it over the last 25 years through branding, training, and the power of reviews (thanks to quality service). Strong core values played a role along with help from coaches and mentors. They’ve grown to 12 employees and 8 trucks. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Rob's business or follow their journey? Check them out here:WebsiteFacebook

Preston and Julie from Gecko Garage Doors joined Roland to cover topics that impact every home service business. They share why branding and rebranding are such a big deal, and offer tips to help customers remember your business. They also touch on how to handle negative reviews professionally, and how referrals and online presence drive business. Housecall Pro has helped this company with 5 trucks and 5 techs generate reviews and provided valuable insights for data-driven decisions.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Gecko Garage Doors or follow their journey? Check them out here:WebsiteInstagramFacebook

Roland sits down with Doug Folsom, CEO of West Side Drain & Noble Septic Service. West Side is currently a team of 10, with five trucks and the goal of breaking $3 million in 2024. Doug shares how he got started, how he’s grown his business, and how he finds new customers. He also shares some hiring tips, the latest crazy sewage story, and his role in a community cornhole sponsorship.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Doug's business or follow their journey? Check them out here:WebsiteFacebook