Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs busy. Chris explains why he’s active in giving back to the community and helping other industry pros.