Roland sits down with Jason Canaan, founder of Neat Wall TV. So how does a DJ with 25 years of experience spinning records wind up installing home electronics and tech? Jason shares his story, including how Marvel Studios and MTV inspired his logo and how Neat Wall got its name. He also discusses the Housecall Pro features he leans on, the importance of continuing education, family dynamics now that his son Logan has joined the business, and avoiding college debt.

In this episode of the “Superpro Podcast,” Roland sits down with Kyle Rosenbaum, owner of AHAVAH Fire & Chimney in Branson, Missouri. Kyle shares how he took over a struggling business and fought through overwhelming odds to turn it into a success. They cover the dangers of overthinking, ego, and what separates successful companies from those that don’t grow. Kyle also lays out the importance of clearly defined annual goals and the steps it takes to reach them each week, along with how he uses Housecall Pro’s AI Analyst to enhance business operations. Find out why he prefers hiring someone without experience and what characteristics he looks for, plus learn his key to developing a strong company culture. 

Firefighter, paramedic, and construction Pro Chris Olson took over NW Moss Removal just a few years ago. Chris shares with Roland how to close the “revolving door” when it comes to staff, including finding and training good employees and developing promotion requirements. He also lays out how they go about winning repeat business and multiple tricks for attracting new customers. NW Moss Removal relies on Housecall Pro for a few key features. Learn what they can’t run their business without. Sneak peek: Roland and Chris take a deep dive into Pipeline, Service Plans, and the advantages of becoming a Superpro. 

Michael Lanphear, CEO of AYS Plumbing & Rooter, shares his incredible journey of growing his business from a one-man operation to a multi-million dollar success in just two years. He discusses how performance pay and a strong company culture are key to superserving customers. Michael reveals effective strategies for managing bad reviews and surprising hiring tips. He also highlights the importance of utilizing Housecall Pro for streamlined operations and the role of community support in overcoming challenges. Expect insights on consistency and future growth!

Matthew Hirthe, owner of JaxPowerPro, shares his incredible journey of growing an electrical service business to over a million dollars in just two years. He reveals his secrets to finding driven employees and creating career advancement opportunities. From handling emergencies to educating clients on electrical safety, Matthew emphasizes the importance of trust and effective communication. He also discusses optimizing operations with Housecall Pro and the essential financial literacy every entrepreneur needs to thrive.

Roland is joined by Tanya Wilson of Priority Pumping in Phoenix, Arizona. She shares how she built her business out of the ashes of divorce and has grown it over the last seven years. Tanya discusses the value of creating a winning culture, selecting the ideal employees (including an amazing and sneaky tactic to use at restaurants), coaching, and delegating. She also breaks down the importance of goal-setting for the business and her team, especially as they’re in the process of launching a franchise location. Growing up on a farm in Wyoming, she learned to go for it but also to ask for help when it’s needed.

Andy Mickelson, the owner of Mickelson Plumbing & Heating and host of 'Make Trades Great Again,' shares valuable insights from 25 years of entrepreneurship. He delves into the importance of mentorship and continuous learning while navigating the challenges of running a business. Andy also emphasizes innovative problem-solving over routine approaches and discusses the vital role of exceptional customer service in building trust and referrals. Additionally, he explores how modern software solutions can streamline job management and enhance efficiency in the industry.

Jennifer Rex-McCray joins Roland to talk shop. She shares how she and her husband left the medical world to start McCray & Sons Home Services. Hear how they learned to work together and why they brought their children into the business. Jennifer lays out how they put systems and processes in place to become successful, and why they recently moved the home office. Spoiler: the grandkids played a big part. The McCrays are creating a family legacy sure to grow far beyond their family tree.

Roland is joined by Alexis Orris-Dinsmore, founder and owner of Cleaning with Meaning. With a husband who’s an electrician, she got a head start on the home service world. But what led a stay-at-home mom to start a cleaning business? It may be similar to your story. Learn how Alexis manages time, defeats fear, and uses social media to find customers and employees. She also offers advice on how to improve social algorithms, offer value, and maintain authenticity online without spending a ton of time. She follows the 8-1-1 rule. Find out what that is and why it’s helping her business grow. 

Ben Bergloff, a young entrepreneur who founded Epic Exterior Services at just 15, shares his remarkable journey in the home service industry. He delves into his innovative marketing strategies and the vital role of networking in building a strong brand. The discussion highlights his plans to expand into a franchise model and the importance of leveraging technology for efficiency. Ben emphasizes the value of mentorship and community connections in navigating challenges, inspiring listeners to cultivate curiosity in their entrepreneurial pursuits.