Unlocking Growth: Strategies for Customer and Team Expansion

In the latest episode of the Superpro Podcast, Roland Ligtenberg, co-founder of Housecall Pro, connects with Doug Folsom, the visionary CEO behind West Side Drain & Noble Septic Service. With an ambitious team of 10, five service trucks, and a goal to surpass the $3 million mark in 2024, Doug dives into the origins of his business journey, discussing the pivotal moments and strategies that have fueled its growth.

Doug offers an in-depth look at his approach to attracting new customers, sharing innovative tactics that have helped expand his client base. He doesn't stop there; Doug also reveals valuable hiring tips that have been essential in building a dedicated and skilled team.

Listeners will be treated to Doug's latest unforgettable sewage adventure, providing a real-world glimpse into the challenges and unexpected moments in the drainage and septic service industry. Additionally, Doug talks about his involvement in community cornhole sponsorship, showcasing his commitment to local engagement beyond the business.