Superpro Podcast

Anthony Suau is the co-owner of Dade Super Cool Air Conditioning. He shares details on how he went from studying computer science to running an HVAC business. Anthony discusses the importance of hiring employees who align with the company’s core values and have a willingness to learn and try new things. He also highlights the power of Housecall Pro’s estimate and job templates to provide multiple options to customers and improve efficiency in the business.  Sign up for Housecall Pro: https://bit.ly/3G6SKAAWant to learn more about Anthony's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Chad Hopkins, owner of Hopkins Air Conditioning recently joined Roland on the podcast. Chad shares the experience of scaling his business and the importance of choosing the right software. They faced big challenges the old way, and he touches on why Hopkins made the switch to Housecall Pro, including the need for documentation and processes, the importance of sound hiring practices, the value of community, and the benefits of tracking key performance indicators (KPIs) through dashboards.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Chad's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and WiseTack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture and supportive team environment and hits on what it’s like serving in a male-dominated industry. Mai also expressed her gratitude for the support of the Lady Pros community.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Mai's business or follow their journey? Check them out here:WebsiteFacebook

Will Hardwick, owner and CEO of A-1 Cleaning Service, shares insights from three decades of experience. Along with his origin story, Will discusses the importance of leveraging technology and systems to streamline operations, why reviews are such a big deal, and how he finds employees who align with the company’s culture and values. And speaking of culture, Will lays out the challenges of maintaining a positive work environment through respect, communication, and appreciation, and the need to address toxic behavior. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Will's business or follow their journey? Check them out here:WebsiteFacebook

Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business ten years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a quality hire, and how to keep quality team members. People overprofit. Dan and Roland also hit on trusting the daily grind to the team and focusing more on high-value tasks and how meaningful Expense Cards have been to his business.Sign up for Housecall Pro: https://bit.ly/3G6SKAAWant to learn more about Dan's business or follow their journey? Check them out here:WebsiteFacebook

Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star rating. She also highlights the importance of patience and leveraging tools like Housecall Pro for business growth, more reviews, and credibility.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Sara's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-minded professionals when it comes to business growth to learn, network, and find support.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brandon's business or follow their journey? Check them out here:WebsiteFacebook

Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often-overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pride and satisfaction that comes from solving each customer’s problems, the importance of honesty and professionalism, and the value of connecting with other business owners. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Kyle's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Brandon Brown, founder of Brown's Heating and Air, shares his inspiring journey in the home service industry. He highlights the importance of a supportive partner and community involvement in building a successful business. Brandon discusses innovative strategies for attracting top talent, such as partnerships with trade schools and unique employee benefits. He also emphasizes exceptional customer service and the value of structured membership plans to enhance customer loyalty. Finally, he talks about adapting to consumer preferences in service bookings and the significance of financial literacy.

Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs busy. Chris explains why he’s active in giving back to the community and helping other industry pros.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Chris' business or follow their journey? Check them out here:WebsiteFacebook