Superpro Podcast AI and the Next Frontier
6 snips
Oct 8, 2024 Jay Villegas, Vice President at Frontier Air Conditioning, shares the story of transforming a family business into a multi-million dollar enterprise. He reveals how they leverage AI to optimize operations and emphasizes the value of hiring for attitude over skills. Jay discusses the significance of structured processes and service agreements in maintaining customer loyalty and steady revenue. He also highlights the benefits of using management tools like Housecall Pro, along with the support from the community, which has been vital to their success.
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Frontier's Founding
- Jay Villegas's father started Frontier Air Conditioning in 2006 to fund his sister's college education.
- Villegas joined the family business, working his way up from field technician to vice president, overseeing its growth.
Hiring Practices
- Hire for attitude over skills, as attitude is harder to train.
- Utilize van wraps, websites, and employee referrals for recruitment.
Interview Questions
- To assess a candidate's potential, ask about their favorite store and how they would improve it.
- Also, inquire about their entrepreneurial aspirations and what kind of business they would open.