Jay Villegas, Vice President at Frontier Air Conditioning, shares the story of transforming a family business into a multi-million dollar enterprise. He reveals how they leverage AI to optimize operations and emphasizes the value of hiring for attitude over skills. Jay discusses the significance of structured processes and service agreements in maintaining customer loyalty and steady revenue. He also highlights the benefits of using management tools like Housecall Pro, along with the support from the community, which has been vital to their success.