Superpro Podcast

In this engaging conversation, Sammy Suggs, the business manager for North Myrtle Beach Heating and Air, shares her remarkable journey since 1976 when the family business began. She discusses the unique challenges of being a woman in a male-dominated industry. Sammy offers practical tips for managing rental properties and emphasizes the importance of modern software like Housecall Pro for streamlining operations. Her insights into community networking and innovative communication strategies highlight how technology can elevate customer service and improve work-life balance.

Joshua Jaeger, president of BDK Door Company and a garage door industry expert, shares his transformative journey from working under his father to owning a thriving business. He discusses effective hiring practices, emphasizing clear communication and aligning compensation with performance. Joshua also highlights the necessity of modern software solutions for operational efficiency and the importance of accountability. Additionally, he explores innovative marketing strategies and the role of community support in enhancing business outcomes.

Frankwin Hooglander, owner of Treasure Valley Solutions, shares his journey of starting a home automation company and the strategies he used to grow it. He emphasizes the importance of marketing through Google and building relationships with realtors and builders. Franklin also discusses the value of automation in streamlining business processes and improving customer experience. He highlights the benefits of using Housecall Pro and Zapier to automate tasks and shares his experience in helping other pros automate their businesses through his company, HSP Automation. Franklin emphasizes the importance of reading books and being part of communities to learn and grow as a business owner.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Frankwin's business or follow their journey? Check them out here:WebsiteInstagramFacebook

In this episode of the Superpro Podcast, Roland Ligtenberg interviews the family team of Tony, Jordan, and Tyson Martinez, who run State 48 Garage Doors in Arizona. They discuss how they started their garage door company, their strategies for growth and hiring, and their marketing tactics. They also talk about their experience using Housecall Pro and the importance of tracking and data analysis in their business. The Martinez family emphasizes the value of taking action, implementing new ideas quickly, and staying up to date with technology and marketing trends.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Eric's business or follow their journey? Check them out here:WebsiteInstagramFacebook

EJ, who runs EJ's Appliance Repair, shares his journey from industrial maintenance to his thriving business. He discusses the importance of building a professional network and effective customer engagement. EJ emphasizes handling one-star reviews with care and the power of service plans for recurring revenue. He champions Housecall Pro for enhancing professionalism and streamlining operations. The conversation highlights adapting to consumer needs and the benefits of subscription models for services, encouraging a growth mindset among business owners.

Cody, known as 'Hot Tub Cody,' shares the rise of his successful cleaning company, Innovo Spa Services, which specializes in hot tub management. He discusses the unexpected boom in hot tub popularity during the pandemic and its impact on the short-term rental market. Cody highlights the unique challenges of hiring in this niche, the importance of using tech like Housecall Pro, and the value of community support. With plans for national expansion and franchising, he emphasizes the need for adaptability and continuous learning.

Brent Colquitt, CEO of OC Tasker, shares the genesis of his smart home company. (Here’s a slight spoiler: Brent transitioned from working as a handyman to installing smart tech in Newport Beach.) He discusses the importance of focusing on high-net-worth individuals and providing excellent customer service. Brent also talks about strategies for hiring and training, including using a pay-for-performance model. Additionally, he highlights the value of Housecall Pro in automating and streamlining business operations. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brent's business or follow their journey? Check them out here:WebsiteFacebook

The Graffs of Daryl’s A/C & Heating started their company with $250 and a truck. Jenn shares how community involvement made growing their business as easy as shooting fish in a barrel. Small, inexpensive marketing strategies can have a big impact. She also highlights the significance of standing in customers’ shoes and understanding their needs and preferences. Sometimes you have to go above and beyond for customers and employees. Housecall Pro has helped their HVAC business scale to the point of setting the lofty goal of hitting $4 million this year. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Jenn's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs, the value of offering multiple options to customers, the significance of automation in customer communication, and the benefits of online booking and financing.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Grant's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Brett Conklin, co-owner of Chimney Monkey in Chicago, breaks down the operational side of the business. This includes the ever-important hiring and training of employees. He also talks about the advancements in the fireplace and chimney industry and the marketing strategies he’s used to reach more customers. Brett highlights underrated features of Housecall Pro’s software, like Service Plans, and offers advice for other business owners.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brett's business or follow their journey? Check them out here:InstagramFacebook