Wisdom Of Wrench Podcast

Ready to boost your home service business with recurring revenue? Discover the secrets to selling more maintenance plans in this jaw-dropping episode! Episode 24 of “Wisdom of Wrench” brings you sales insights directly from the call center floor, featuring special guest Heather Passmore, hosted by Kevin Comerford and Amanda Meyer.Learn how proven call scripts, empathy, and real relationship-building can turn every call into an opportunity. Get real-world strategies for handling objections, following up with clients, and keeping your mindset strong during slow seasons. Hear how subtle changes in your conversations, plus the right tracking and performance habits, can lead to massive results for your team.If you’re ready to grow your business, secure more maintenance agreements, and create lasting customer loyalty, this is the episode you can’t afford to miss!Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 Top Sales Secrets from the Call Center!2:30 Heather’s Big Break: Going from Front Desk to Superstar4:30 Heather’s Shocking Sales Numbers (and What They Mean for You)7:00 How Empathy and Real Conversations Boost Success10:00 The Mindset Hacks That Keep Heather Winning13:30 How to Reset Fast When Your Day Gets Crazy16:00 Turning Slow Months into Money-Making Seasons18:45 Following Up Like a Pro: Heather’s Exact Steps22:00 When (and How) to Upsell Without Feeling Pushy27:30 The Magic Words Heather Uses to Win Over Customers31:30 Building Real Relationships—Not Just Making a Sale36:30 Pricing Truths: Discount or Hold Firm?41:00 Defusing Objections and Closing with Confidence45:00 Tune-Ups: The Secret for More Future Sales47:00 Heather’s #1 Rule: Listen Hard & Follow Up51:00 Staying Strong After Tough Calls—Heather’s Advice54:00 Be Inspired: Make Your Future Bigger Than Your Past!

Ever feel like others always have it better? Like they’re living on greener pastures while you’re stuck struggling? In this powerful episode of Wisdom of Wrench, Kevin Comerford and Amanda Meyer break down a simple but life-changing truth: the grass isn’t greener on the other side, it’s greener where you water it most.Join us as we explore how focusing your energy on personal growth, relationships, and work leads to fulfillment and long-term success. If you’ve been caught comparing yourself to others or tempted to jump to the “next best thing,” this episode is for you. Kevin and Amanda discuss the importance of taking ownership, building gratitude, and investing in what matters most.Discover the tools to create a thriving personal and professional life by shifting your mindset and watering your own grass.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 The Secret to Nurturing Your Own Happiness  2:25 Why Your Best Opportunities Are Right in Front of You  7:40 Mental Health Matters: The Key to Better Decisions  10:14 Energy Boost! How Taking Care of Yourself Builds Success  14:16 Gratitude & Growth: Your Path to Personal Transformation  16:46 The Unexpected Way to Stay Flexible for Life  20:09 Struggling with Envy? Here's How to Tackle It  22:20 Why Investing in Your Work Environment Pays Off Big  26:51 Complacency Is the Enemy: Keep Chopping Wood  28:49 Protect Your Company Culture Like a Garden  33:35 What You Need to Ask Before Partnering with a Small Business  35:36 The Right Way to Say Goodbye to Employees  39:32 Why Celebrating Ex-Employees Can Boost Team Morale  41:49 Rebuilding Teamwork with Returning Employees  46:10 Take Ownership: The Fast Track to Growth

Think one sale can change your life? What if you could win the entire neighborhood? Discover how this home service pro is on his way to hit $8 million in HVAC sales by mastering connections, not just closing calls.Join host Kevin Comerford as he sits down with Bud Viniconis from Morris Jenkins Heating and Air, a top performer redefining what’s possible in HVAC sales. In this episode, you’ll hear the secrets behind lasting neighborhood trust, the mindset that fuels career growth, and how team support and practical preparation lead to huge success. Whether you’re in HVAC, electrical, sales, or customer service, you’ll learn real-world strategies for tackling objections, building lasting relationships, and finding inspiration for both work and family. Don’t miss this Wisdom of Wrench episode designed for motivated home service professionals striving for more.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

He closed $3M in electrical sales by solving problems, NOT selling. Want to know how? Get ready for an eye-opening conversation that will change how you think about sales forever.In Episode 21 of Wisdom of Wrench Podcast, host Kevin Comerford sits down with electrical sales expert Wolfgang Kiess, who shares how he turned an apprentice role into $3 million in sales. But he didn’t get there by focusing on numbers, he built trust, solved customer problems, and mastered his craft.Don’t miss Wolfgang’s insights on creating real connections, continuous learning, and why putting people first is the ultimate strategy for excelling in home services.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 Sales Success: Solve Problems, Not Numbers2:27 Wolfgang’s Journey: Service to Electrical Sales7:07 Starting Over: Challenges in Texas9:00 Apprentice to Sales Pro: Wolfgang’s Path12:58 Unlocking Potential Through Encouragement15:12 The Power of Customer Connections18:47 Master Your Craft to Succeed20:41 Learn Daily: Books, Podcasts, and Tips24:06 Build Trust by Understanding Customers25:46 Work-Family Balance: Key to Happiness29:14 Serve Clients Like They’re Family31:01 Self-Awareness Drives Success34:57 Handling Stress for Better Balance37:15 Diet and Mental Health Habits41:11 Protein and Treats: Wolfgang’s Diet43:07 Adapting to Commission-Based Pay47:10 Taking Control in Sales Calls49:09 Nail First Impressions on Service Calls52:39 Rapport Builds High-Value Sales54:35 Boost Revenue with Sales Recovery58:28 Admit Uncertainty, Build Trust1:00:26 Confidence Comes from Learning

What if this simple mindset shift could unlock stronger client relationships, higher profits, and a better work-life balance? In this episode of Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer dive deep into how letting go of ego could be the secret to growing your home service business faster than ever.Join Kevin and Amanda as they uncover why prioritizing relationships over ego, and sometimes your bank account, can help you close more deals, retain clients, and build trust that lasts long after a job is done. Through real-world examples like handling tough customers and rethinking road rage, this episode highlights what every HVAC, sales, and electrical pro needs to know for meaningful success.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 Stop Arguing and Start Winning in Relationships  2:32 Success Secret: Rich Relationships Over Being Right  7:37 How “Being Right” Can Ruin Your Business and Life  10:18 Control Anger: The Key to Emotional Power  15:02 From Ego to Top Salesperson  17:27 Why Listening to Clients Leads to More Sales  21:41 The Secret to Saving Relationships: Selfless Giving  24:05 Rich or Right during your commute?  27:25 Master Empathy: Transform Frustration into Understanding  29:20 Workplace Harmony: Stop Blaming, Start Solving  33:33 Avoid Client Fallout: Protect Your Income and Reputation  35:54 Admit Mistakes: The Key to Deeper Connections  40:21 Vulnerability Builds Trust: Relationships That Last  42:31 How Self-Awareness Can Strengthen Every Relationship

An HVAC tech installed $6.5 million in installations?! Want to know the hard-hitting secrets behind this huge win?In Episode 19, host Kevin Comerford sits with Washington Dang, a top installation technician and four-time GOAT award winner. We’re diving straight into his process and mindset behind being a $6.5 million man. Find out what makes him the best in the business.Learn how a technician can finish big jobs quick and still make time for family. Hear about the power of mentorship and pushing through rough days in the trade. Washington’s story will motivate you to step up your career and keep things steady at home. Watch now for raw advice from a true HVAC pro!Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Want to know the secret that separates top-tier organizations from the rest? In this episode of Wisdom of Wrench, host Kevin Comerford teams up with Ray Dias and Mike O’Brien to break down the most powerful mindset needed to build an elite training organization: Consistency. If you're in HVAC, electrical, plumbing, or sales, you can’t afford to skip this episode.Consistency isn’t just about showing up; it’s the glue that holds training, growth, and company culture together. With real-world examples and proven strategies, this conversation dives deep into how consistency can transform your team, improve skills, and create long-term success. Learn why practicing the right way matters, how to keep employees motivated, and the secrets behind improving communication and leadership.We’re breaking down lessons from the E.D.I.C.R. Method used by legendary coaches, exploring why role practice isn’t just useful but essential, and sharing tips on how to maintain standards in a way that feels natural and effective. Whether you’re a service technician, sales pro, or leader, this episode delivers actionable advice you can use in your own business today.Discover how training smarter, not harder, can set your team up for success. Click play to learn how consistency isn’t just a mindset but the backbone of every elite organization.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 The Secret Glue for Success!1:02 Building Elite Organizations3:33 The Big Idea: Why "Be Consistent" Changes Everything4:17 Weed Out Mistakes: What Happens When Consistency Fails6:14 The Talent Code: Unlocking Super Skills With Consistency7:53 Why Practice Makes Permanent, Not Perfect8:17 Stop, Correct, Repeat: Fixing Mistakes the Right Way9:41 Why Your Team Needs CHECK-INS to Succeed11:17 Lessons from Sports: How Repetition Builds Champions12:10 Leading Through Routine: Setting Weekly Consistency Goals13:28 Train Right: The Proven Role-Playing Method for Success15:08 How Small Corrections Create Big Wins17:20 The E.D.I.C.R. Training Method: Your Shortcut to Perfect Execution19:11 The "I Do, We Do, You Do" Learning Formula Explained21:15 Consistency in Leadership: Why It Starts With YOU22:48 Weekly Goals: The 3 Big Questions Every Leader MUST Ask24:05 Simple Steps to Build a Consistent Team Culture25:37 Why Amazing Training Takes TIME to Prep27:00 Daily Habits for Meeting Success30:09 Testing Training Effectively Without Overwhelming Your Team33:32 Creative Testing Ideas for Real-World Applications36:08 Rhythm Meetings: Consistency Without Overload39:03 Why Daily and Weekly Check-ins Keep Teams Focused40:49 In-Person vs. Zoom Meetings: What Works Best?42:20 How to Make Every Meeting a Lesson in Growth44:12 The Power of Fun: Make Training Enjoyable!44:51 Wrapping It Up: Consistency Builds Your Future

Joining the discussion are Mike O’Brien, a specialist in creating elite training organizations, and Ray Dias, an expert in company culture. They dive into the pivotal role of organizational culture as a competitive advantage. Listeners learn how to define unique company values, hire aligned team members, and cultivate a shared language for success. The conversation highlights practical strategies for maintaining a thriving culture, emphasizing the importance of collaboration and accountability as companies scale. It's a masterclass in protecting your culture!

Most home services businesses hit a ceiling because they focus on the wrong things, are YOU making this mistake? The secret to growth isn’t more trucks or shiny equipment, it’s building up your people. In episode 16 of the Wisdom of Wrench podcast, host Kevin Comerford dives deep into what it takes to grow your home services business alongside Ray Dias and Mike O’Brien.This is the first of a powerful 3-part series where we share the #1 critical mindset for creating an elite training organization: Be a People Development Company. Learn how prioritizing your team leads to real, sustainable growth. If you’re in HVAC, plumbing, electrical, or customer service, you’ll relate to every lesson shared in this episode.Kevin, Ray, and Mike unpack how focusing on your team members, not just customers, will transform the culture of your business. Hear why businesses stall, how to break free from flatlining growth, and the exact strategies used to go from $15 million to $130 million. Discover how starting small with training initiatives can create long-term impact, why effective adult learning is the cornerstone of success, and how creating a culture of growth keeps your team loyal and engaged.If your goal is to scale your business, improve team performance, and create a company culture that people love, this episode is built for you. Tune in to find out what it really means to prioritize the people driving your business forward.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 Why People Development Matters  1:02 The 3 Mindsets for Success Preview  1:31 Mindset #1: Be a People Development Company  3:05 Meet Mike O’Brien – Education to Trades Journey  8:25 Why Mike Left Education for the Trades  13:24 Core Values: The Secret to Growth  16:41 What It Means to Be People Focused  22:50 Life-Saving Story That Built an Unexpected Bond  25:33 The Importance of Knowing Why You Exist  30:59 Investing in People Over Equipment  36:18 How Champions University Started Small  40:37 From Training to True Learning: 90/10 Rule  43:45 Building Confidence Through Learning Exercises  50:17 Why Employees Should Teach Each Other  54:09 Custom Training Creates Better Results  1:03:22 Make People Better, Make Business Better

Ray Dias, a seasoned leader with over 30 years at Wrench Group, shares powerful insights on building followship in leadership. He discusses how humility and selflessness lead to trust within teams, allowing them to thrive. The conversation highlights the need for supportive leadership styles that prioritize employee growth and interdependence. Through personal stories, Dias illustrates how overcoming ego and embracing patience can inspire extraordinary loyalty. Listeners will discover actionable strategies to enhance their leadership impact and foster long-term team success.