Wisdom Of Wrench Podcast

The most successful service calls happen before you even open your toolbox. Top technicians know that building genuine human trust is the secret to every big sale, not just being the best at the technical work. Your ability to have a natural conversation is more valuable than your skills.In episode 54, host Kevin Comerford brings you powerful insights from industry experts Wolfgang Kiess, Dana Barnes, Faran Eini, and David Urrutia. They reveal simple methods for creating instant rapport and making real connections with customers. Discover the communication strategies that transform a simple service visit into a lasting client relationship. Watch now to learn how to improve your customer service, earn trust on every call, and see better results today.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - The #1 Skill Separating Top Technicians from the Rest 0:31 - The Client "Trap Question" You Must Know How to Answer 1:22 - What Does It Mean to "Learn How to Human"? 2:35 - How to Have Natural Conversations with Any Client 3:50 - Do Older Technicians Have an Unfair Advantage? 4:14 - What's the First Thing a New Technician Should Learn? 5:24 - A Guide to Self-Development for Service Techs 5:49 - The Best Negotiation Book for Service Professionals 6:31 - How to Secretly Learn from Other Technicians 8:46 - What a World-Class Technician Does Inside a Client's Home 9:26 - The "Humanity First" Approach to Customer Service 11:40 - How to Build Instant Rapport in the First 15 Minutes 12:54 - A Simple Framework for Client Conversations: Safety, Needs & Wants 15:08 - What's the Difference Between a Client's "Need" and "Want"? 16:08 - How to Adapt Your Approach to Different Personality Types 18:32 - The Two Goals Every Top Technician Must Have 19:58 - Why Your Voice Tone is More Important Than What You Say 22:06 - A Step-by-Step Guide to Earning a Client's Trust 26:01 - Does Your Appearance Really Matter on a Service Call? 27:40 - The "Plumbing Doctor": A Powerful Mindset for Professionals 29:42 - Why Your Company is a Relay Race (And You Can't Drop the Baton) 31:50 - How to Constantly Keep Your Skills Sharp 33:38 - You Can't Have a New Reality with an Old Mentality 35:54 - Are You "Too Techy" for Your Own Good? 38:04 - The 2-to-1 Rule for Balancing Technical & Personal Questions 39:45 - The Secret to Getting Clients to Sell Themselves 42:56 - How to Respond to: "What Would You Do If You Were Me?" 45:40 - How to Prepare a Client for the Sales Coordination Call 47:51 - The Perfect Script to Bridge to a Sales Conversation 50:08 - The Power of Using Visual Aids (Pamphlets & Pictures) 51:02 - The Mindset You Need to Help Every Customer

Taking full ownership of your mistakes is the only path to true success. Your income, your team's performance, and your customer's happiness all start with you.In episode 53 of The WOW Podcast features host Kevin Comerford, guests Ray Dias, Steve Coletta, and Isaiah Rubio to reveal how leaders in the home service industry build an unbreakable mindset. This episode explores the power of asking "what can I do?" instead of placing blame, a simple shift that creates incredible results.This is a compilation video from multiple podcasts. Watch each of the full length interviews below (in order of appearance):1 - Ep. 14 ft. Ray Dias: https://youtu.be/HOTh25aCv0s?si=ULMQplDy9eHiiSnX2 - Ep. 10 ft. Steve Coletta: https://youtu.be/HgsoBaot7X8?si=PuPl98S54ohI9HSS3 - Ep. 14 ft. Ray Dias: https://youtu.be/HOTh25aCv0s?si=ULMQplDy9eHiiSnX4 - Ep. 31 ft. Isaiah Rubio: https://youtu.be/jrgknD8_dmE?si=K4Or_QxlcwQbguhT Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - The Unbreakable Mindset of a Top Leader 1:12 - Why a Crying Baby on a Plane is Your Fault (The Tony Robbins Mindset) 3:24 - The Leadership Paradox: Why You Must Take All the Blame & Give All the Credit 5:10 - How to Get Everything You Want in Life (The Zig Ziglar Method) 7:00 - Unbreakable: How to Close a Sale After Falling Off a Roof 8:16 - What Is The Motivation Driving a Top Performer? 9:49 - Are You Asking the Right Questions? (QBQ: What vs. Why) 12:14 - A Lesson in Ownership from a High School Baseball Game 17:05 - If It's Meant to Be, It's Up to Me: Taking Full Responsibility 18:39 - Who Is Truly in Charge of Your Company's Culture? 19:24 - The Mindset You Need to Live By "It's Up To Me" 22:30 - How to Practice Extreme Ownership in Your Daily Life 25:42 - Is It Time to Go All-In or Find a New Path? 27:02 - The #1 Mistake Salespeople Make (And How to Fix It) 29:14 - How to Explain Complex Topics to Any Customer (Simple Analogies) 31:41 - How Do You Stay Motivated After Finishing #1? 33:01 - How Top Earners Review Their Performance for Growth 34:43 - What Is Extreme Ownership? A Deep Dive 35:55 - Where Does True Ownership Come From?

This HVAC company generated over one million dollars in only 50 days by following a simple set of rules from a podcast episode. You will see how a team that was down 10 percent changed their mindset and began to win.In episode 52 of The Wisdom of Wrench podcast, host Kevin Comerford and guest Mark Stewart break down a massive case study. They talk about why 15 percent growth is the only goal that matters. You will learn about the "studcast" from Allen Smith ( https://youtu.be/mV_ymvTNoxc?si=wilwUOhF1kqSbOeZ ) formed their training, culture and helped them generate over $1M in just 50 days. Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - How to Jumpstart Your Sales Engine: A Case Study 1:22 - The 50-Day Sales Transformation Results 2:15 - Why 15% Growth is the Only Acceptable Standard 3:00 - Enterprise Rental Car: The Secret to Scalable Growth 5:06 - How to Grow Your Home Service Business by 15% 6:11 - The Lead Generation vs. Sales Performance Formula 7:50 - HVAC Sales Data: Reversing a 10% Downturn 9:11 - Achieving 14.8% Total Company Growth in 50 Days 10:04 - Is Marketing Responsible for Your Low Sales? 11:32 - 4 Pillars of a Successful Sales Turnaround 13:13 - How to Set the Tone for Company-Wide Growth 14:32 - Back to Basics: The Allan Smith "Studcast" Method 15:37 - What Does "Act Like a Boss" Mean in Sales? 16:52 - The "Circle Up" Drill: Mentally Preparing for Calls 18:10 - How to Master the Art of Note-Taking 19:00 - The Secret to Getting Clients to "Walk With You" 19:35 - Should You Take Customers into the Crawl Space? 20:24 - Million Dollar Results: Analyzing the Data 21:27 - How to Use Accountability Partners Effectively 22:41 - The "No Fluff" Rule for Sales Professionals 24:32 - Simplifying the "Run the Play" Sales Process 26:32 - Why You Shouldn't Rely on Weather for HVAC Sales 27:26 - Mindset vs. Process: Which Drives More Success? 28:18 - LFG: Planning for a Bigger Future

Driving revenue isn't the key to jumpstarting your sales engine. The secret to massive growth in the home service business is a simple rule most leaders ignore.In episode 51 of The Wisdom of Wrench, host Kevin Comerford welcomes sales driver Mark Stewart to reveal this powerful principle. Mark explains why focusing on client satisfaction over everything else is the ultimate strategy to boost your sales. He shares his proven blueprint for building a winning team culture in the HVAC and electrical trades.Discover Mark’s tough interview process for hiring committed technicians and salespeople who are built to last. Learn how he coaches his team, handles underperforming reps, and keeps his top people motivated. If you want to build a sales team that consistently wins, you need to watch this episode.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - What Is the TRUE Foundation of a Home Service Business? 1:23 - Introducing a G.O.A.T. of Home Service Sales 4:02 - Mark Stewart’s Journey: From Rental Cars to a $120M+ Business 7:37 - Why You MUST Hire Managers From Outside Your Industry 9:54 - The Mindset You Need to See Explosive Business Growth 12:43 - The #1 Most Important Metric for Driving Sales Revenue 15:36 - Is "People Over Process" the Right Way to Lead a Team? 17:46 - The "4th C" Every Salesperson Needs to Be a Champion 19:17 - How to Identify a Committed "A-Player" in an Interview 20:56 - The Correct Way to Interview: Always Be The Buyer, Not The Seller 22:20 - A Trick Question to Test a Candidate's Core Values 23:18 - "Green Flags" to Look For When Hiring Salespeople 25:21 - The Biggest Red Flags to Watch For in an Interview 26:55 - Why You MUST Make Candidates Uncomfortable in an Interview 32:22 - The Critical First Step Before You Can Challenge Your Team 35:25 - How to Know When Your Employee is Struggling (And What to Do) 36:15 - A Manager's Secret Weapon for Building Loyal Teams 39:42 - How to Coach an Employee Without Pushing Them Away 42:13 - The #1 Mistake Salespeople Make (Are They on Their Own Plan?) 43:38 - The "Work of the Devil" That Kills a Salesperson's Momentum 48:22 - The Simple Truth About Success That Most People Forget 50:19 - How to Pull Your Team Out of a Losing Habit 56:15 - How to Run a Sales Meeting That Creates Peer Accountability 1:01:34 - Why You Should Let Your Top Salespeople Brag 1:03:47 - How to Handle a Salesperson on Their "Own F-ing Plan" (OFP) 1:05:41 - The 3 "Negative" Traits of Every Great Salesperson 1:09:10 - How to Manage High-Expectation vs. Low-Expectation Employees 1:12:01 - Final Thoughts: How to Make Your Future Bigger Than Your Past

David Urrutia, a high-performing HVAC technician at Service Champions, shares his remarkable journey from a shy bartender to earning $300,000 a year without a four-year degree. He reveals the essential role of technical competence and effective communication in building trust with clients. David outlines a structured approach to maintenance calls and emphasizes the importance of understanding client needs. With a blend of genuine service and strategic lead management, he demonstrates how dedication can lead to extraordinary success in the HVAC industry.

The single best habit for a better body and a clearer mind is simply getting on the floor every night. In episode 49 of The WOW Podcast, host Kevin Comerford shares the simple, powerful stretching routine he uses daily to improve focus and physical wellness.If you work a demanding job, you know how aches and stiffness can build up over time. This guided stretch session is your practical guide to feeling better and moving more freely. Kevin demonstrates essential movements like the pigeon pose, downward dog, and cat-cow, all designed to increase your flexibility. Follow along to see how a few minutes of consistency can make a huge difference in your daily life and work.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Why Stretching Is The Ultimate Habit for a Better Life 3:20 - Seated Butterfly Pose: The Perfect Way to Start Stretching 5:34 - Seated Hamstring & Side Body Stretch (Left Side) 7:41 - Seated Hamstring & Side Body Stretch (Right Side) 9:35 - How to Perform the Perfect Downward Dog 11:39 - Upward Dog: How to Open Your Chest & Spine 13:02 - Child's Pose: The Ultimate Rest & Shoulder Stretch 15:26 - Cat-Cow: The Best Stretch for a Healthy Spine 17:34 - Pigeon Pose (Right Side): Unlock Hip Flexibility 20:22 - Pigeon Pose (Left Side): Going Deeper into the Stretch 23:06 - Seated Ankle Stretch: How to Fix Poor Flexibility 25:26 - Spinal Twist Stretch for Upper Body Rotation (Left Side) 28:25 - Spinal Twist Stretch for Upper Body Rotation (Right Side) 31:03 - Lunge & Quad Stretch (Right Side) 32:07 - Lunge & Quad Stretch (Left Side) 33:06 - Frog Pose: A Deep Stretch for Knees & Hips 34:45 - Finisher: How Many Push-Ups Can He Do? 36:54 - Final Thoughts: How Consistency Unlocks Your Potential

Feeling anxious isn't just in your head; it's a physical state caused by a lack of oxygen. In this guided session, you will learn how to take back control with two powerful breathing techniques.In episode 48 of The WOW Podcast, host Kevin Comerford shares the healthy coping habits he uses daily for self-care and to manage stress. Discover the "Double Your Pleasure" method for better sleep and the "Box Breathing" technique used by Navy SEALs to stay calm under pressure. These simple exercises can help you find your center before a tough call or a big meeting.This episode is a practical guide to improving your well-being through intentional breathing and stretching. Learn why doing the thing gives you the power, and find out how making your exhale greater can dramatically improve your inhale and overall state of mind. Watch now to get the tools you need to manage your emotions and stay focused.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧  Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Welcome to The WOW Podcast: Behind The Scenes 0:38 - Are We a High-Performance, Low-Coping Society? 1:25 - The Two Healthy Coping Habits You Need to Master 2:07 - How to Get Motivated: The "Slight Edge" Philosophy 4:16 - Breathing for Self-Care: A Beginner's Guide 4:46 - "Double Your Pleasure": The Breathing Technique for Sleep & Anxiety 5:52 - How to Do "Double Your Pleasure" (Step-by-Step Guide) 9:22 - The Secret to a Deeper Breath: Why Your Exhale Matters Most 11:31 - How Navy SEALs Control Stress: The Box Breathing Technique 13:42 - The Biggest Mistake People Make When Box Breathing 16:21 - The Physical Reason You Feel Anxious (And How to Fix It) 17:29 - Coming Up: Stretching Routines

Explore the intriguing concept of being high-performing yet struggling with coping skills. Kevin shares his personal journey, including the breakdown that led him to counseling. Discover the unhealthy coping habits many adopt, like blame and denial, and how avoidance can mask deeper issues. Learn about the importance of reframing challenges as opportunities for growth. Kevin emphasizes four key habits—exercise, nutrition, sleep, and mindfulness—that support mental health, guiding listeners toward a more resilient future.

Are you sacrificing your sales success for a skewed work ethic? Discover how availability truly drives performance in sales and the importance of keeping your schedule open. Learn why top salespeople can slump due to distractions, complacency, and entitlement. Hear how a youth baseball coach's lessons can be applied to boost your sales game. Plus, explore ways to enhance availability both in work and at home for a more balanced and successful life.

Struggling in business isn't due to a lack of knowledge, but a failure in execution. The podcast reveals how historic companies like Kodak fell from grace and emphasizes the importance of a proactive mindset. Listeners learn to combat the knowledge trap by adopting a 'ready, aim, fire' approach. Kevin shares daily routines to foster momentum and stresses the need for accountability partners. By planning around key life areas and leading with encouragement, anyone can transform execution into success.