Wisdom Of Wrench Podcast Unlock Recurring Revenue: The Secret to Selling More Maintenance Plans
Ready to boost your home service business with recurring revenue? Discover the secrets to selling more maintenance plans in this jaw-dropping episode! Episode 24 of “Wisdom of Wrench” brings you sales insights directly from the call center floor, featuring special guest Heather Passmore, hosted by Kevin Comerford and Amanda Meyer.
Learn how proven call scripts, empathy, and real relationship-building can turn every call into an opportunity. Get real-world strategies for handling objections, following up with clients, and keeping your mindset strong during slow seasons. Hear how subtle changes in your conversations, plus the right tracking and performance habits, can lead to massive results for your team.
If you’re ready to grow your business, secure more maintenance agreements, and create lasting customer loyalty, this is the episode you can’t afford to miss!
Subscribe to the WOW Podcast:
Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg
Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657
🔧 Wrench Group: https://www.wrenchgroup.com
🔧 Wrench IG: https://www.instagram.com/wrenchgroup
🔧 Wrench FB: https://www.facebook.com/wrenchgroup
🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup
Chapters:
0:00 Top Sales Secrets from the Call Center!
2:30 Heather’s Big Break: Going from Front Desk to Superstar
4:30 Heather’s Shocking Sales Numbers (and What They Mean for You)
7:00 How Empathy and Real Conversations Boost Success
10:00 The Mindset Hacks That Keep Heather Winning
13:30 How to Reset Fast When Your Day Gets Crazy
16:00 Turning Slow Months into Money-Making Seasons
18:45 Following Up Like a Pro: Heather’s Exact Steps
22:00 When (and How) to Upsell Without Feeling Pushy
27:30 The Magic Words Heather Uses to Win Over Customers
31:30 Building Real Relationships—Not Just Making a Sale
36:30 Pricing Truths: Discount or Hold Firm?
41:00 Defusing Objections and Closing with Confidence
45:00 Tune-Ups: The Secret for More Future Sales
47:00 Heather’s #1 Rule: Listen Hard & Follow Up
51:00 Staying Strong After Tough Calls—Heather’s Advice
54:00 Be Inspired: Make Your Future Bigger Than Your Past!