Dental Unfiltered

In this episode of Clinical Unfiltered, Dr. Sausha chats with Dr. Elizabeth Dy again - this time, diving into the world of airway and sleep dentistry. They explore therapeutic approaches for patients of all ages, discuss the importance of assessing dysfunction, and share insights on tongue tie release techniques. The conversation emphasizes the significance of a holistic approach to patient care, integrating various therapies to enhance overall well-being.

In this episode of Dental Unfiltered, Matt Brown interviews Paul Lowry from Dental Menu about the growing role of dental membership programs. They discuss the challenges of self-managed plans, the benefits of Dental Menu’s solutions, and the importance of proper accounting and sales strategies. The conversation highlights how subscription-based models can boost patient retention, improve financial stability, and streamline operations through technology.

In this engaging discussion, Cory Pinegar, founder of Reach, shares insights on revolutionizing dental practice management with virtual assistants (VAs). He highlights how VAs can enhance communication and efficiency, allowing teams to focus on patient relationships. The conversation delves into the challenges of hiring VAs and emphasizes setting clear expectations for success. With personal anecdotes, Cory explains how structured hiring can transform team dynamics and ultimately improve patient satisfaction and care.

Kevin Tallman, CEO of Mango Voice, shares insights on transforming dental practices with VoIP and AI technology. He discusses how thoughtful integration of these tools enhances patient communication and front desk efficiency. The conversation emphasizes the importance of transparency in customer service and the delicate balance between automation and human touch. Tallman also highlights the potential of AI in improving booking rates and managing patient interactions, ultimately leading to better experiences for both patients and staff.

In this episode, host Dr. Sausha chats with guest Dr. Elizabeth Dy about the crucial link between airway management and dentistry, especially regarding tongue and lip ties. Dr. Dy shares her journey toward an airway-focused practice and the challenges of discussing sleep disorders with patients, highlighting the importance of proper screenings and referrals for improved patient care.

Dive into the world of Key Performance Indicators (KPIs) in dental practices, where tracking metrics is key to improving teamwork and accountability. Explore how involving the whole team can boost performance and discover the power of gamifying KPIs for a lively work environment. Learn about innovative strategies that enhance patient engagement and treatment acceptance, driven by data insights. The dynamic duo reveals how a competitive spirit and collaboration can transform practices, making improvements feel rewarding and inclusive.

Whitnee Baldwin, an office manager and dental consultant, discusses essential hiring strategies prioritizing customer service skills over experience. She shares her journey in the dental field, emphasizing the importance of building trust with patients. They dive into effective communication and leadership techniques that boost team morale and enhance patient experience. Whitnee highlights the significance of focusing on patient retention rather than just acquisition, showcasing how a collaborative dental team can significantly impact practice success.

In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo delve into the challenges of hiring talent in the dental industry. They discuss strategies for attracting and evaluating leadership candidates, the necessity of skilled associate doctors, and how strong leadership contributes to a successful practice. The episode highlights the importance of competitive compensation, thorough screening processes, and fostering an appealing work environment to attract top talent.

In this discussion, Kelly Schwartz, CEO of Schwartz Consulting Group, shares her extensive experience in dental management, trained over 850 practices across North America. She emphasizes the vital role of office managers in boosting patient retention and practice growth. Kelly highlights the necessity of standardized systems for enhanced patient experiences and effective communication strategies. Accountability and metrics, like case acceptance rates, are central to achieving practice success. The conversation concludes with valuable resources for improvement in the dental industry.

In this episode of Dental Unfiltered, the hosts of Dental Unfiltered, Clinical Unfiltered, and Management Unfiltered conduct a Q&A session. They cover key topics in dental practice management, including the balance between patient relationships and practice growth, common pitfalls for new owners, and recommendations for entry-level 3D printers. They also address the timing for hiring hygienists and the complexities of full arch implant cases, highlighting the importance of patient management and communication. The conversation provides practical insights on effective marketing strategies, the significance of adequate marketing budgets, and the role of generational leadership in creating a positive workplace culture to ensure sustainable growth in the dental industry.