Dental Unfiltered Episode 148- Patient Follow-Up Made Simple
Dec 9, 2025
Discover the hidden art of patient follow-up and how it can dramatically impact a dental practice. The hosts break down common misconceptions and emphasize the necessity of a structured approach. Learn about a simple three-step follow-up framework designed to reconnect with no-show patients. They explore the balance between automation and personal touch, and why consistency in follow-up is crucial. Finally, get practical advice on auditing processes to ensure effectiveness and enhance patient retention.
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Assumed Follow-Up Is A Hidden Leak
- Most practices assume follow-up exists but lack a written, used SOP according to Matt Brown.
- Failure to follow up turns paid marketing leads into lost production opportunities.
Immediate Late-Arrival Response
- Call patients within 5–10 minutes of them running late and leave a voicemail if unanswered.
- Immediately send a follow-up text asking if they are on their way and offering to adjust the appointment.
End-Of-Day Doctor Outreach
- Before the end of the day, send a doctor-signed text offering free consultation and specific reschedule dates and times.
- Give two to three concrete appointment options to lower barriers and prompt quick responses.