Using automation carefully

Matt Brown and Dr. Andrew Vallo break down the often-overlooked art of patient follow-up—and why it can make or break a dental practice. They dive into common misconceptions, the importance of having a structured, consistent system, and the missed opportunities that happen when follow-up isn’t done well. Dr. Vallo also shares his simple three-step follow-up framework for reconnecting with late or no-show patients, along with tips on using automation without losing the human touch. The conversation wraps with practical advice on auditing your processes to ensure they actually work.