Dental Unfiltered

Episode 149- Management Unfiltered | Top Nine KPIs for Dental Growth

38 snips
Dec 11, 2025
Discover the nine crucial Key Performance Indicators every dental practice must track for growth. Kirk and Zach dive into strategies for acquiring new patients and recapturing inactive ones. They set ambitious targets for reappointment rates and treatment acceptance, emphasizing team involvement in patient education. Learn how to manage collections effectively and keep supply costs in check. With actionable insights on payroll and budgeting, this discussion is packed with tips to enhance practice performance and streamline operations.
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ADVICE

Target New Patients Per Provider

  • Aim for 40–50 new patients per provider per month for steady growth when working four to five days.
  • Double that target (100–125) when actively building a provider's patient base in year one or two.
INSIGHT

Attrition Masks Net Growth

  • High new-patient numbers can hide net decline if attrition is ignored.
  • Track lost (inactive) patients to know your true growth rate.
ADVICE

Recapture Inactive Patients First

  • Measure recapture of inactive patients as part of your new-patient KPI.
  • Recapturing inactive patients is often easier and cheaper than finding brand-new patients.
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