Property Management Frame Breakers

What if you could grow your doors while working less?It sounds like a dream, but for strategic property managers, it’s becoming a reality.In this solo episode, Vendoroo’s Chief Evangelist Pablo Gonzalez breaks down what “getting strategic” actually looks like in property management through real lessons inspired by Marc Cunningham that you can implement today. You’ll learn:💡 The mindset shift that turned Marc’s daily grind into long-term leverage⚙️ How a simple delegation decision became his first million-dollar move📈 Why reading outside your industry accelerates innovation inside your business🧠 How to release the guilt that shows up when your business finally runs without youIf you're ready to stop being just a manager and start being a strategic owner, this episode is your new playbook.🎧Listen now to build a business that gives you more freedom, not more work.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 The PM Growth Formula That Has Nothing to Do With AI02:15 The ROI Question Every Property Manager Gets Wrong04:30 Your Next Big Idea Isn't in Property Management07:45 Turning "Can I Pick Your Brain?" Into a $250k Profit Center10:00 Why Your PM Business Runs Better When You're Not There12:30 The "Start Ugly" Method for Rolling Out New Initiatives13:45 AI Leasing Agents Won't Save Your Business, This Mindset Will14:45 Your License to Grow Your Doors by Working Less

What if you could get paid to find your next best client?In this episode, Pablo Gonzalez sits down with Ben Jacobs, a 25-year industry veteran who has perfected a counter-intuitive strategy that turns client acquisition from a cost center into a profit center. He reveals how he uses a lease-only tenant placement service not as an afterthought, but as a paid gateway to de-risk relationships, build unbreakable trust, and create a portfolio of ideal clients.This isn't just a new tactic; it's a new philosophy for building a more profitable and resilient property management business.You’ll learn:🧠 How to turn tenant placement into a powerful, paid client acquisition funnel (The "Lease-Only Gateway)🤝 Why delivering value upfront is the key to a sustainable, high-quality portfolio (The "Trust First, Scale Next" Philosophy)✅ The Disqualification Sales Process - How to shift the power dynamic so clients are competing to work with you.🚀 Why technology and AI are the keys to creating the bandwidth for this high-touch, relationship-focused strategy.This episode is a masterclass for any owner who wants to stop chasing clients and start building a business on their own terms.🎧 Listen now to discover how to stop chasing leads and start getting paid to build your portfolio.🌟 Stay Connected with Us:🤝 Connect with Ben Jacobs on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 Growing Through Share of Wallet03:15 Ben's Business Ventures 08:45 The Golden Goose: Why Lease-Only is a Super Attractive Model15:30 The Human Differentiator: Relationships vs. Technology21:12: 414 Ventures: Scale & Selectivity22:00 The "Disqualification" Sales Process (The Vetting Philosophy)29:10 Leading with Value: The "Try Before You Buy" Lever35:45 The Role of AI in Preventing Burnout36:05: Realtor vs. Lease-Only Team44:20 Lessons from AI Implementation: The Danger of Over-Automation50:00 Why Lease-Only is a "Freaking No Brainer"

In this episode, Randall Henderson of Rentvine and Pablo Gonzalez of Vendoroo announce a game-changing integration that finally delivers on the promise of AI: a true partner that works inside your system, thinks like you do, and takes work off your plate.This isn’t just about another feature. It’s a look at what happens when two of PropTech’s biggest disruptors join forces to build a system that adapts to your workflow, not the other way around.You’ll learn:🤖 Why AI-as-a-teammate beats “AI-as-a-tool” for outcomes and trust.🧠 How the system uses your Rentvine notes as its 'source of truth' to make decisions exactly the way you would.💥 The end of "work order diving" and how to get instant, intelligent summaries of complex issues.🚀 Why the future belongs to those who are 'standing in the future and reverse engineering it.'If you've been waiting for AI that feels less like software and more like a solution, this conversation is your starting point.🎧 Listen now to discover how to onboard, train, and trust your next best hire and why it’s not human.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 The Vendoroo + Rentvine Integration00:35 The Philosophy: Why Rentvine and Vendoroo Are a Perfect Match01:50 Why Now? Meeting the Needs of the Modern Property Manager03:45 Rentvine as Source of Truth, Vendoroo as the Truth Teller05:30 Feature Deep Dive: "No More Work Order Diving"07:10 A "Bleeding Edge" Feature: Training Your AI Teammate08:25 Partnership on the Bleeding Edge

What would make a 25-year multifamily veteran, who has already built a successful tech company, decide to bet big on a different platform? The answer has little to do with leasing bots and everything to do with solving the single hardest, most chaotic part of property management: maintenance.In this episode, Pablo Gonzalez sits down with Daniel Cunningham (founder of Leonardo 24/7 and now part of Vendoroo) reveals why maintenance triage is the true AI frontier in multifamily and how solving it unlocks NOI gains, reduces burnout, and transforms resident experience into hospitality-level service.You’ll Learn:👉 Why the “easy wins” in AI (leasing calls, chatbots) barely scratch the surface of property management’s biggest challenges🛠️ How Vendoroo is solving maintenance triage (the most complex and burnout-inducing part of the job)🤖 Why the difference between automation and true AI is the difference between a checklist and a teammate🚀 How the role of property managers will evolve into hospitality-driven ambassadors as AI takes over admin and triageWhether you’re an operator, investor, or technologist, this episode will reshape how you think about AI’s role in multifamily and why those who embrace it will create more resilient, human-centered communities.🎧 Listen now and discover why Daniel is betting everything on AI and why solving the hardest problem in property management depends on it.🌟 Stay Connected with Us:🤝 Connect with Daniel Cunningham on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 From Hard Problems to Real Solutions05:32 The Easy Wins in AI: Leasing & Call Centers12:45 The Hard Problem: Maintenance Triage18:10 Why Technicians Are Burning Out24:20 The After-Hours Cost Drain30:15 Daniel’s Origin Story & Leonardo 24/738:05 Automation vs. True AI46:40 Cruise Control vs. Self-Driving AI52:18 Why Daniel Bet on Vendoroo53:45 The Future of Multifamily: How AI Will Reshape the Industry

AI isn’t just another tool, it’s a sideways wheel moment, flipping the very definition of leadership and value in business.In this episode of Property Management Frame Breakers, Pablo Gonzalez unpacks a complete leadership playbook for navigating the AI era. From Stacey Salyer’s bold early bet on remote work to the revolutionary leap from generative AI to agentic AI, this is the guide for leaders who want to move first and win big.You’ll learn:🚀 Why being called “crazy” is the new competitive advantage.👥 Three essential human roles that build trust while AI runs the tasks (The AI-First Org Chart).🛡 Why trust, not tasks, will define competitive advantage in property management (The New Moat).🔥 How to lead your team past old habits and into a bold new future.As Pablo puts it:"The leader’s role in this new era isn’t about managing the work; it’s about casting the vision."Whether you’re scaling a PM company or leading a team through massive change, this conversation will challenge how you see leadership, technology, and the future of work.🎧Listen now to learn how to lead what’s next and why your greatest advantage won’t be more capacity, but more humanity.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 Introduction: The AI Leadership Shift01:08 Act 1: The Early Adopter's Advantage01:23 Stacey Salyer's Success Story02:44 Living in the Future: A Leader's Mindset03:52 The Sideways Wheel Moment: AI's Transformative Power05:21 The New Org Chart: Human Connection in an AI World06:46 Act 2: Blueprint for an AI-First Company07:45 Act 3: Leading Through Change07:54 Overcoming Gravity: The Challenge of Change09:13 The Power of Visionary Leadership11:02 Conclusion: The Leader's Playbook

Most property managers are drowning in data, making gut decisions based on useless metrics (or worse, have no objective way to tell if their team is actually winning or just busy.In this episode, Pablo Gonzalez sits down with business coach Tony Cline, who reveals the exact system he uses to bring clarity to chaos: The Business Scoreboard.From breaking down the difference between stats and actionable KPIs to diagnosing whether missed targets come from systems, training, or performance, Tony shares a step-by-step framework for building a scoreboard that keeps teams accountable and leaders free to focus on what matters most.You’ll Learn:👉 Why the metrics you're tracking are likely useless🧠 The difference between a 'stat' and an actionable KPI📣 How to shift from a 'genius with assistants' to a 'conductor of experts'📉 The 'System, Training, or Performance' model for diagnosing any team issue🏗️ What a winning Scoreboard looks like for PMs (and how to build it)Whether you're scaling your property management company or just tired of flying blind, this conversation delivers a step-by-step framework for building a team that knows exactly how to win, every single week.🎧 Listen now so you can start turning confusing data into culture-driven clarity with Tony Cline’s Scoreboard playbook.🌟 Stay Connected with Us:🤝 Connect with Tony Cline on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 Introduction: The Infinite Game of Business02:15 The Pain of Operating Without a Scoreboard05:30 Genius with Assistants vs. Conductor with Experts08:45 The Championship Formula & Scorecards11:20 Stats vs. Actionable KPIs15:00 How to Turn a Stat into an Actionable KPI18:30 Diagnosing Missed KPIs: System, Training, Performance22:10 Practical Example: Tracking the Negative (Security Deposits)26:45 The Problem with an All-Green Scoreboard35:00 When Should a Business Implement a Scorecard?40:30 Adapting to Market Changes, AI, and Technology

Owners don’t churn because of NOI, they churn because of pain. Missed repairs, slow answers, broken trust. And property managers burn out trying to hold it all together.In this episode, Vendoroo's Chief Evangelist, Pablo Gonzalez, shares the field-tested playbook from a year of conversations with property managers, vendors, and innovators. The big takeaway? AI’s effect on property management is different than everywhere else. It’s not about replacing jobs, it’s about ending burnout.From instant answers to 24/7 maintenance to custom workflows, Pablo shows how AI can finally deliver what owners want—faster communication, quicker resolutions, and more control—without breaking the people doing the work.This is the blueprint for sustainable property management: less firefighting, more meaningful work, and the end of the burnout cycle.You’ll Learn:✨ Why owners don’t leave over NOI (but the hidden pain that really drives churn)🤖 How AI is already collapsing response times and reducing maintenance delays😵‍💫 The real reason burnout has become “normal” in property management (and how to break the cycle)💡 Why agentic AI is less about job replacement and more about job redemption🚀 What it takes to lead through change and win the market in an AI-first future🎧 For property managers battling burnout, overwhelmed by change, or searching for what’s next, this episode is your "must-listen" for the future.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:10 – The Golden Era of Property Management05:30 – The AI Shift: Faster Than Anything Before11:00 – A New Way of Learning (Why I Wrote the Book)18:00 – The Pain of Churn (And Why NOI Isn’t Enough)25:00 – Data That Hurts: Unfair Expectations31:30 – The Promise of AI in Property Management38:00 – AI as a Teammate, Not Just Software44:00 – The Consensus: Every Leader Says Start Now50:00 – The Real Prize of AI: Ending Burnout

Most property managers hire too late, hire the wrong people (or worse) keep C players around until the A players quit. In this episode, Pablo Gonzalez sits down with Pete Neubig, who reveals the exact hiring process he uses to scale teams, reduce churn, and build a high-performance culture in property management.From DISC profile breakdowns to crafting job ads that magnetize top talent, Pete shares a system that transforms hiring from reactive to strategic, rooted in core values and tailored to property management success.You’ll Learn:👉 Why employee churn is a hiring and culture problem🧠 How DISC profiles help place people in the right roles📣 The job ad formula that actually attracts A‑players📉 How to spot low performers before they join your team🏗️ What a systemized hiring process looks like for PMsWhether you're scaling a property management company or trying to stop the churn cycle, this conversation delivers a step-by-step framework for building teams that grow your business and love working for you.🎧 Listen now so you can start turning employee churn into culture-driven growth with Pete Neubig’s hiring playbook.🌟 Stay Connected with Us:🤝 Connect with Pete Neubig on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:02:03 The Power of DISC in Hiring04:15 Why Most Hiring Fails06:45 Hiring for Attitude and Core Values10:32 Solving the Employee Churn Problem13:00 Why Culture Fit is the First Filter16:24 Living Core Values, Not Just Listing Them21:01 Building a Job Ad That Attracts A-Players25:45 Hook. Story. Offer. For Hiring.28:50 DISC Profiles Decoded32:40 Matching DISC to Property Management Roles37:18 When to Hire and Why Most Wait Too Long41:05 The Funnel: Tests, DISC, and Self-Interview45:10 Interviewing: High Performers vs. Low Performers49:23 The Final Vibe Check52:00 The How-To's of Protecting A-Players From C-Players

This isn’t just another book about property management, it's this weird book for PMs and the way it was created matters just as much as what’s inside.In this episode of Property Management Frame Breakers, Vendoroo's Chief Evangelist, Pablo Gonzalez, pulls back the curtain on the chaotic, curious, and surprisingly collaborative journey behind his newly released book. What started as a traditional project almost published in April became something radically different...a living document built from podcast conversations, field insights, newsletter feedback, and AI collaboration.You'll learn:✨ Why traditional publishing timelines can’t keep up in a world where AI doubles in power every six months🤖 How GPT became Pablo’s creative co-pilot, shaping insights with speed and nuance😵‍💫 The surprising truth about imposter syndrome and what happens when real community shows up💡 And why the real promise of AI isn’t job replacement (it’s job redemption)🎧 For property managers battling burnout, overwhelmed by change, or searching for what’s next, this episode is a rare behind-the-scenes look at a book designed for right now. 👉Sign up here for the book's 2nd Edition Waitlist (be the first to know when it’s available)🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 The Messy Magic Behind the Book01:10 Why AI Changed Everything I Thought I Knew02:25 How I Used GPT to Co-Write a Book That Resonates04:30 From “I Did It!” to “Am I a Fraud?”06:05 The Real Feedback That Changed My Mind07:25 TLDR: Why This Book Matters Right Now09:15 The New Promise of AI in Property Management: Fulfillment11:55 Where to Get The Book

In this insightful discussion, Lacy Hendricks, Co-founder of Clear Lead Digital and owner of Hendrix Property Management, teams up with fellow co-founder Alex Zweydoff to unravel the secrets of effective SEO for property management. They emphasize the importance of niching, tailored messaging, and leveraging local market insights to transform SEO from a mere metric into a revenue engine. Exploring strategies for refreshing content and using trustworthy data tracking, they reveal how essential relationships and branding can dramatically enhance lead generation and ROI.