Ep 89 | The Best AI Still Needs Humans"- Current State Of Agentic AI w/ David Normand

What happens when one of the most advanced AI systems in property management gets pressure-tested in the real world?

In this episode of Property Management Frame Breakers, Vendoroo’s Chief Evangelist Pablo Gonzalez is joined live from the floor at IMN SFR West by David Normand for an unfiltered look at the current state of agentic AI and the surprising paradox at the center of it:

The more advanced the AI becomes, the more important the humans behind it are.

David reveals what it really takes to run AI that negotiates with vendors, coordinates maintenance, and talks to residents, and why the companies pushing automation furthest are actually doubling down on human oversight.

You'll learn:
💡 Why high-leverage AI agents require a mandatory "Human-in-the-Loop" safety net. 
☎️ What “product quality” really means when managing autonomous agents. 🚆 How the "Maintenance Coordinator" is evolving into an "AI Coordinator" capable of managing 2,000+ doors.

If you’ve ever wondered, “How far can I really trust AI with my residents, my owners, and my reputation?”, this episode is your unfiltered look at what’s working, what’s breaking, and why the most AI-first companies will also be the most human.

🎧 Listen now to get a ground-floor view of the AI future in property management straight from IMN SFR West.

🌟 Stay Connected with Us:

🤝 Connect with David Normand on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

03:01 The Tech Glitch That Says More About AI Than You Think
03:10 A Live Look from IMN SFR West: Setting the Stage
03:42 The Hidden Reason AI Still Needs Property Managers
04:04 Why Product Quality in AI Starts with Humans, Not Code
06:15 The 5% That Breaks Everything: Real AI Failure Points
07:24 Missed Leads, Dropped Calls: What AI Gets Wrong Today
08:49 The Human Safety Net Behind Every “Automated” Workflow
09:31 What PMs Think AI Can Do vs. Reality (The Expectation Gap)
11:11 How AI Judges Monitor AI Voice (And Why It Matters)
12:06 When the AI Hands the Resident Back to a Human
17:49 From Maintenance Coordinator to AI Coordinator: The New Role
19:33 Why Resident Satisfaction Is Rising Because of AI
21:58 The AI Train at 150 MPH: PM Adoption Hitting  a Turning Point