Property Management Frame Breakers

What if the “impossible” promises in property management, 1-hour replies, 3-day repairs, and owner-specific rules weren’t impossible anymore?In this episode, Vendoroo’s Chief Evangelist Pablo Gonzalez explores how agentic AI closes the expectation gap and unlocks something bigger than automation: personalization that owns outcomes. From the “dryer at 10 PM” moment to “speak it into existence” house-by-house rules, Pablo shows how 24/7 service can stay deeply human, and why that shift rewrites the PM’s mission from task manager to trusted wealth guide and community builder.You’ll learn:⏱️ Close the expectation gap with 24/7 service and faster repair loops without burning out your team.🤖 Go beyond automation: “speak it into existence” to codify property-specific rules, and let AI own the outcome 🎯 Redefine your mission: shift from inbox checker to outcome owner and design passion-led niches that compound trust and growth.Whether you’re stuck at a growth wall or rethinking next year’s org chart, this episode gives you the language, roles, and levers to deliver 24/7 service with property management AI and keep it human.🎧 Listen now to see how property management AI turns 24/7 service into human outcomes and gives you a new promise and a new mission.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 Introduction: The Property Management Dilemma00:28 The Future of Property Management with AI03:17 The Personalization Revolution04:31 Owning Outcomes: A New Approach06:19 A New Mission for Property Managers07:59 Conclusion: Embracing the Future

We talk a lot about a near future where property managers get to focus on more meaningful work, instead of getting bogged down in the never-ending tasks of managing doors.  But some property managers are already there.In this episode of Property Management Frame Breakers, Marc Cunningham joins Vendoroo's Chief Evangelist, Pablo Gonzalez, to unpack the mindset shift that took him from a hands-on operator to the strategic CEO of a 1200-door company. This isn't about hustle. It’s about opportunism, leverage, and the counter-intuitive strategies that create real scale.You'll learn:🧠 The "Mini-Storage Epiphany" and how to trade low-value tasks for high-leverage growth🚀 Why being "opportunistic, not goal-oriented" is the secret to agile scaling🎥 How to build a zero-cost marketing machine with imperfect action (and a 13-year-old cameraman)💥 The contrarian strategy for turning industry regulations into your personal monopolyMark’s philosophy is simple: “You don't get big and successful and then start doing this stuff. You start doing this stuff, and that's what gets you the success.”🎧 Listen now to learn how to stop firefighting, create strategic space, and finally lead your business like a true CEO.🌟 Stay Connected with Us:🤝 Connect with Marc Cunningham on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:07:10 The True Role of a CEO10:05 The "Mini-Storage" Epiphany Moment13:30 Hiring as an Investment, Not a Cost16:45 Company Snapshot: The Grace Management Structure20:18 Learning from Outside the Industry26:30 Origin of Education-Based Marketing (The Swimming Pool Guy)31:10 A CEO's Daily Routine34:05 Overcoming the Guilt of "White Space"41:25 Action Over Perfection: Starting Video Marketing47:00 The Shift to Serving the PM Industry50:15 The "Monopoly" Strategy57:40 AI as an Opportunity, Not a Threat (The Fax Machine Analogy)

What separates the property managers who grind… from the ones who break through?It’s not just strategy, or luck, or even hard work. It’s a hidden habit: opportunism.In this episode of Property Management Frame Breakers, Vendoroo's Chief Evangelist, Pablo Gonzalez, unpacks how breakthrough property managers are creating non-linear leaps by spotting signals and acting before they’re “ready.” And with AI multiplying capacity like Vendoroo, boosting coordinators from 60–80 work orders to 200, with 400 on the horizon, those leaps become even bigger.From Mark Cunningham’s fail-forward decisions, to Tony Cline’s scorecard systems that freed him to scale and pursue ultra-endurance challenges, to Lacy Hendricks and Alex Woff spinning an SEO gap into a thriving new business...this is what opportunism looks like in action.You’ll learn:✅ Why growth comes in leaps, not lines (and how to start catching them)✅ The 3-step opportunist playbook: act on signals, replace yourself, build systems✅ How AI becomes the ultimate lever for scale and freedom✅ Why curiosity isn’t a luxury, it’s your fuel for the next big opportunityWant to see opportunism in action? Don’t miss Alex Woff & Lacy Hendricks’ live webinar on how PMs can turn SEO into a true revenue engine.Date: September 3 | Time: 1:00 PM ET Register today: clearleaddigital.com/webinarThey’ll break down how to transform your website into your #1 growth channel and why SEO is the most overlooked opportunity in property management right now.🎧 Listen now to uncover the hidden habit that sets the industry’s top property managers apart.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:05 The Problem with Linear Growth01:28 The Opportunist’s Habit04:15 Case Study 1: Mark Cunningham & Acting on a Signal08:20 Case Study 2: Tony Klein & Building Systems to Scale11:45 Case Study 3: The "Opportunist Playbook" in Action16:22 AI as the Biggest Lever for Non-Linear Growth20:40 Curiosity as a Growth Input24:55 Building an Opportunist Mindset

Stacey Salyer, a leading property management strategist known as "The Queen of the Chessboard," joins the conversation to redefine the role of AI in property management. She argues that AI should be viewed as a collaborative teammate rather than just a tool, allowing teams to overcome human capacity limitations. They dive into the economics of fees versus labor, discuss strategies for managing growth breakpoints, and emphasize the transformation of property management into a valuable, sellable asset. This episode reveals how AI can enhance efficiency and foster trust within teams.

For decades, the property management industry ran on one simple rule: get more doors. But in the AI era, that strategy is no longer just outdated, it’s a trap.On this episode of Property Management Frame Breakers, Pablo Gonzalez talks about how AI is installing a whole new operating system for success. It's a fundamental shift that redefines trust with your clients, reshapes your org chart, and rewrites the rules of growth.You'll learn:💥 Why past software promises fell flat and what AI finally makes possible📈 The new growth model smart PMs are using to build real wealth, not just a bigger portfolio🧠 The lean org chart of the future and why a "Community Builder" is your next power hire🤖 How new AI agents deliver 24/7 personalized service to build unbreakable trust at scale🚀 The strategic advantage of early adoption and why the window to lead the market is open right nowThis episode is your roadmap to moving from an invisible operator to an indispensable guide powered by AI, built on trust, and driven by outcomes.🎧 Listen now to start building the trust-first, AI-powered company your clients actually want.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:01:16 The Broken Promises of PM Software02:40 The Hidden Cost of ‘Efficiency’03:47 The Context Shifts No One Can Ignore04:55 Why The Old Growth Model Can’t Survive This Era05:49 From Property Manager to Property Owner06:45 Turning Tough Conversations Into Investment Opportunities07:44 Redesigning the Org Chart for Trust, Not Tasks08:50 The Roles That Matter Most in a Trust-Based Company10:01 What Agentic AI Is Changing What You Can Promise Clients11:08 Why This Isn’t Future Vision, It’s Happening Now

What does it take to achieve 97% automation in property management maintenance? We were determined to find out.When we identified Bill Davy as one of our highest-performing clients, we knew we had to understand his secret sauce. So, for the first time ever, we invited him to a private session at the Vendoroo strategic leadership offsite to deconstruct his methods. Join Vendoroo's Chief Evangelist, Pablo Gonzalez, as he sits down with Bill Davy, Happy Homes Property Managers (with weeks hitting up to 97% automation), to unpack why his rollout worked so well and how others can replicate it.What follows is his unfiltered story of implementing AI by treating it not as a tool to be used, but as a teammate to be onboarded, trained, and trusted. You’ll learn:🧠 Bill’s core philosophy: treat AI like a new teammate, not a tool.🗓️ The hands-on training methods he used to teach the system the nuances of his business.🔁 How to turn one-off fixes into institutionalized routing rules.✅ The trust milestone that proves your system is ready to own outcomes.👥 Change-management plays: appoint a “Vendoroo Manager,” try MentorROO, and pair battle buddies.Bill didn’t “use a tool”; he onboarded a teammate.If you've been wondering how to move beyond the hype and get real results with AI, this episode is your blueprint. Bill’s journey is a lesson in change management, mindset, and the future of property management operations.🎧Listen now to discover how to onboard, train, and trust your next best hire.🌟 Stay Connected with Us:🤝 Connect with Bill Davy on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:15 Framing Change: Crossing the Chasm06:40 Integrated AI vs. Bolt-On10:00 Bill's Core Philosophy: Treating Vendoroo as a New Teammate12:30 The Hands-On Training: Bill's Method for Teaching the System15:00 When Bill's Solution Becomes a New Rule (The 'Aha' Moment) 19:00  The System Correctly Diagnoses a Leak on Its Own (The Payoff)22:00 The Ultimate Value Prop: Shifting from Reactive to Proactive Maintenance24:30 Proactive Work in Action: Getting Ahead of Termite Bond Issues30:00 The Universal PM Challenge - Overcoming Team Resistance to New Tech32:30 Becoming the "Vendoroo Manager"45:00 The "MentoROO" Program for Peer-to-Peer Learning49:00 A Powerful Onboarding Concept: Finding a "Battle Buddy"

Property management has long been defined by long hours, constant crises, and a career path that chews up even the best talent. But does it have to be this way forever?In this episode of Property Management Frame Breakers, Vendoroo's Chief Evangelist, Pablo Gonzalez, discusses the industry’s "dirty little secret"—the "meat grinder" culture that fuels property management burnout and high turnover. He explores why this painful reality has been accepted as part of the job and how a seismic shift is underway through AI in property management.This isn’t another episode about AI replacing people. It’s about AI solutions for property management that make the hard, repetitive property management daily tasks easy, freeing managers from constant firefighting.The conversation reveals how AI-driven maintenance coordination is transforming the industry by solving its biggest pain points and elevating the human role.You’ll learn:📊 The math behind the maintenance bottleneck and how AI solves it.💼 Why “new collar” jobs are the future of property management careers⚡ The measurable ways AI increases vendor efficiency and reduces owner churn in property managementWhether you're an industry veteran or an ambitious newcomer, this episode will challenge how you see the future of property management and your role in it.🔗 Listen now and discover how to turn firefighting into focus, and burnout into bandwidth.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 – 01:00 The “Dirty Little Secret” of Property Management01:03 – 01:50 Comparing the Job to an Industry “Hazing Period”01:54 – 02:15 Introducing AI as a Solution, Not a Replacement02:19 – 03:15 The Invisibility Trap and the Core Pain Point03:32 – 04:10 Deconstructing the Maintenance Request Process04:34 – 05:05 Quantifying AI’s Impact on Workload05:32 – 05:50 Triage and Troubleshooting with AI05:59 – 07:00 Moving from “In the Business” to “On the Business”07:03 – 07:30 AI Creates Better, More Meaningful Work07:49 – 09:00 Property Management’s Future in the “New Collar Economy”🔗 Listen now and discover how to turn firefighting into focus, and burnout into bandwidth.

What if the next $2.5 million in profit isn’t out there but already under your feet?In this episode, Vendoroo's Chief Evangelist, Pablo Gonzalez, and property management visionary, Mark Brower, unpack the myth of “more doors = more success” and reveal a radically different growth model based on depth, not scale.You’ll Learn:✨ Why chasing more doors might be costing you millions📊 How the “8-8-3 Framework” turns fewer clients into higher profits💎 The three levels of hidden value in your existing portfolio🧠 How to define (and attract) your true ideal client🔥 The mindset shift every PM needs to scale with freedom, not burnoutWhether you’re stuck at 800 doors or just getting started, this episode gives you the mindset, math, and methods to scale smarter, serve better, and build a business you’re proud of.🎧 Listen now to hear how slowing down, going deeper, and mining what you already have can change everything.🌟 Stay Connected with Us:🤝 Connect with Mark Brower on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:04:18 The Big Idea: Diamonds Under Our Feet00:06:05 The "8, 8, 3" Framework00:09:12 Why This Podcast is a Live Work Session00:15:30 The Mr. Cooper Analogy: Reimagining a Commoditized Service00:18:50 The Flywheel of Freedom00:23:03 From Collapse to Conquest: The 100K Race Story00:28:15 Breaking Down the Math Behind the "8, 8, 3" Framework00:33:40 The Key Obstacle: Defining Your Ideal Client Profile (ICP)00:40:21 Level 1: Mining the "Surface Stones"00:46:48 Level 2: Finding the "Core Veins"00:53:10 Level 3: Reaching the "Deep Diamond Zone"

What if everything you've been told about implementing AI is wrong? We thought it was a magic bullet, but the reality is far more powerful. In this episode, Pablo Gonzalez takes you inside a working session with David Norman and Nick Jacobson to define what winning with AI actually looks like in property management and to reveal the framework that takes clients from frustration to 85-95% automation.You'll learn:🧭 The 90-day roadmap to 85% automation (intense QA → coaching → best-practice layering)🛠️ How to onboard agentic AI like a superstar hire📚 How to codify SOPs, vendor ranks, and escalation rules so the agent stops guessing📊 The KPIs that matter: days-to-completion, messages per WO, open WOs, vendor throughput🚀 A real-world case study of a company that transformed from 40% to 95% automation by fixing its core processes.Whether you’re a startup PMC or an operator tied to legacy systems, this is a zero-hype, all-signal blueprint for measurable wins.🎧 Listen to learn how to stop chasing hype and start using AI to systematically build an unbeatable operation, one process at a time.🌟 Stay Connected with Us:🎙️Connect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00:00 AI as a Mirror, Not a Magic Bullet00:01:30 The "Crossing the Chasm" Framework00:03:01 Defining ‘Winning’: 85% → 95%00:06:39 How to Onboard an AI: The First Two Weeks are Critical00:09:37 David's Perspective: What Winning Really Looks Like00:11:00 The 90-Day Arc to 85% Automation00:13:24 Case Study: How "Safe House" Achieved 95% Automation00:17:10 Climbing the Inevitable Mountain of AI

Whether you are visionary that wants to embrace process, but struggles, or you're an integrator trying to get your visionary to embrace process...  this episode is for you.Join process expert Benjamin Serven and Vendoroo's Chief Evangelist, Pablo Gonzalez, as they reframe systems from rigid rules into tools for creative freedom. This is a masterclass in leadership and trust, showing you how to evolve from a "doer" into the architect of your company's future.You'll learn:🧠 The mindset shift that stops constant emergencies 🤝 Why delegation is about trust (not skill)🛠️ How to systematize “un-systemizable” tasks like renewals 🤖 Why AI makes human connection more valuable than ever.🚀 The framework for scaling from 100 doors to 1,000🎧Listen now and discover how to build processes that feel like freedom (not a cage) and finally learn to love the systems that will scale your business.🌟 Stay Connected with Us:🤝 Connect with Benjamin Serven on LinkedInConnect with Pablo Gonzalez on LinkedIn📬Subscribe to Vendoroo's Weekly Newsletter💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's WebsiteChapters:00:00 The #1 Reason Your PM Business Feels Stuck (and How to Fix It)00:40 The Mindset Shift That Stops Constant Emergencies01:52 Why Your Systems Determine Your Growth, Not Your Grit04:20 Why 'Brute Force' Fails and 'Process' Wins in Property Management09:00 A Teachable Process for Winning Over Any Owner or Tenant12:00 The Formula for Handling Any Difficult Call (Backed by 50,000 Reps)15:00 The Real Reason You Can't Delegate (It's Not Your Team's Fault)17:20 The 3-Step Framework to Finally Get Tasks Off Your Plate22:00 Processes That Will Expose Your Weakest Link26:40 A Step-by-Step Process to Systematize Renewals and Boost Profit30:00 The Mindset That Lets You Grow from 100 to 1,000 Doors34:40 Will AI Replace Property Managers? (The Real Answer)44:40 Next Steps to Building a Process-Driven PM Company