Ep 84 | The Perfect Person To Lead AI In Your PMC: How To Find Them, Train Them, & Let Them Lead w/ Courtney Parks

If you're a PM leader feeling "bogged down" and "drowning" in daily operations, you probably think you need to be the one to master AI. But what if your real job is simply to find someone else to do it?

In this episode of Property Management Frame Breakers, Vendoroo’s Chief Evangelist Pablo Gonzalez sits down with Courtney Parks, a property management leader who’s flipping the script, arguing that the new key to operational excellence isn't a better ops manager, it's a new role entirely: the AI Integrator.

Courtney shares how hiring one curious tinkerer — her AI Integrator — unlocked a fail-forward culture and turned AI from a buzzword into a daily, working system.

You'll learn:
⚙️ The exact traits of an effective AI Integrator (why curiosity > credentials)
🧠 How an “elder millennial” mindset bridges old-school experience with new-school AI fluency
💬 The stack that’s changing everything (Custom GPTs, NotebookLM, Plaud Note, and BetterWho)
🚀 How “fail forward” leadership creates real innovation instead of more software fatigue

Whether you’re a visionary founder or a PM operator figuring out where AI fits, this episode shows you how to find, empower, and lead the right person to drive your AI transformation.

🎧 Listen now and learn how curiosity, trust, and a little bit of tinkering can 10× your team’s capacity.

🌟 Stay Connected with Us:

🤝 Connect with Courtney Parks on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

03:47 Surviving Tech Glitches
04:30 Solving the "Where to Start with AI" Problem
05:53 Bridging 'Old School' PM and New PropTech
08:05 Why Your Org Chart Needs an "AI Lead"
09:53 How to Find Your 'AI Integrator' (Hint: They're Not in PM)
27:04 The "Fail Forward" Mindset for PM Leaders
32:06 The 'Elder Millennial' PM: Your Secret Weapon for AI Adoption
39:40 A PM's AI Toolkit: What's Actually Being Used
41:01 Building Your 24/7 Leasing Agent (The AI Website Bot)
47:48 The AI Bot as a Lead Converter
53:17 Use Case: AI-Powered Move-Out Inspections
56:11 Why This PM Hired a Business Coach