Ep 91 | "AI Won't Fix Your Process" Is Old AI Thinking!

That belief is everywhere in property management, and it’s understandable. Most AI people have experienced was layered onto legacy software, automating bad rules faster and relying on burned-out humans to hold everything together.

This episode was inspired by a thoughtful post from Peter Lohmann, who rightly pointed out that businesses should identify their biggest constraint before rushing into AI. Constraint theory matters.

Where this conversation picks up is the next question: what if our expectations of AI are anchored to what it used to be?

In this episode, we explore the difference between AI as a tool and AI as a teammate. One that can do the work, ask better questions, and surface gaps between what teams think is happening and what’s actually happening, especially in maintenance.

The takeaway is simple: the right AI doesn’t need perfect standards before it starts. It can help teams discover what their standards really are.

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Chapters:

00:00 Introduction and Content Overview
00:20 Highlighting Peter Lowman's Post
01:18 Welcome to the Podcast
01:48 AI in Property Management
02:18 Challenges with Traditional AI
04:26 The Role of Agentic AI
05:42 Onboarding with AI
06:30 The Importance of Standards
08:11 Conclusion and Call to Action