Steve Portigal, Research Consultant and Author, discusses the critical role of User Interviews in product development. Topics include benefits like deep user empathy, challenges like bias, and skills needed for effective interviewing. Insights on when to use interviews, value over surveys, and evolving research practices in organizations are explored. Practical advice on avoiding leading questions and engaging with Steve's resources.

In this episode, Brian T. O'Neill chats with Steve Portigal, Principal of Portigal Consulting and the Author of Interviewing Users. They discuss the changes in user research over the past 10 years. They explore the best practices for implementing effective data product UX research, emphasizing the importance of understanding the business value and not just having a list of research questions. They provide role-play examples and discuss the impact of taking imperfect action towards user research. Overall, they highlight the value of user research in driving data product adoption and business value.

In this discussion, Steve Portigal, a seasoned user research consultant and author of "Interviewing Users," shares invaluable insights into effective user interviewing techniques. He emphasizes the importance of preparation, including crafting insightful interview guides and understanding participant dynamics. Steve highlights the duality of excitement and anxiety in interviews and offers tips on reading non-verbal cues. He also compares the roles of a podcast host and a research interviewer, and stresses the need for ethical sensitivity while building meaningful connections with users.

Author Steve Portigal discusses the evolution of user research from in-person to remote methods. They touch on the challenges and advantages of remote interviews, such as geographical diversity and context understanding. They also highlight the role of active listening and common mistakes in user interviews.

Author and research practitioner Steve Portigal shares insights on mastering the art of interviewing users, emphasizing the importance of reading between the lines and uncovering deep insights. He discusses transitioning to consultancy work, the release of a second edition of his book, and the nuances of user research techniques. From observing body language cues to asking probing questions, Steve provides valuable tips for conducting impactful interviews.

Steve Portigal, author of Interviewing Users, reflects on the evolution of user research in the past decade, emphasizing the importance of understanding people's needs. Topics include personal growth in research, preserving organizational memory, empathetic data consent, and navigating challenges in tech. The discussion also delves into the significance of asking the right questions in user research amidst the AI age.

Steve Portigal, author and user research consultant, joins the host to talk about the process of writing non-fiction. They discuss challenges of writing different book projects, structuring a book using Tinderbox, the evolution of the writing process, and online presence/book promotion.

Steve Portigal, a user research consultant and author, discusses the motivations for writing and the challenges of creating a second edition. They explore the evolution of brands, the responsibilities of working on projects with rich histories, and the process of content production and teaching for books. They also provide information on finding the speaker online, book sales, and preordering their new book.

In this episode, Hannah Clark is joined by Steve Portigal, User Research Consultant & Author of Interviewing Users: How to Uncover Compelling Insights (2nd Edition), to discuss the nuance involved in conducting user interviews, how to ask follow-up questions, and tips to manage unexpected responses.

Steve Portigal, the go-to person on customer interviews, discusses the need for a second edition of his book 'Interviewing Users' due to changes in the field over the past 10 years. He emphasizes the importance of asking the right questions during customer interviews and shares insights on analyzing and synthesizing the data. The chapter also provides information about his work and resources to connect with him.