The Product Manager How to Master User Interviews To Build More Lovable Products (with Steve Portigal)
Jan 24, 2024
In this episode, Hannah Clark is joined by Steve Portigal, User Research Consultant & Author of Interviewing Users: How to Uncover Compelling Insights (2nd Edition), to discuss the nuance involved in conducting user interviews, how to ask follow-up questions, and tips to manage unexpected responses.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 3min
Reflecting on the Evolution of User Research Practices
02:36 • 3min
Uncovering Compelling Insights Through User Interviews
05:11 • 2min
Avoiding Common Mistakes in User Interviews
07:34 • 6min
Advanced Interview Skills: Asking Follow-Up Questions
13:37 • 19min
Understanding and Addressing Bias in User Interviews
33:04 • 6min