UX Podcast
Interviewing users with Steve Portigal
May 30, 2024
Steve Portigal, author of Interviewing Users, reflects on the evolution of user research in the past decade, emphasizing the importance of understanding people's needs. Topics include personal growth in research, preserving organizational memory, empathetic data consent, and navigating challenges in tech. The discussion also delves into the significance of asking the right questions in user research amidst the AI age.
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Quick takeaways
- User research has shifted towards in-house teams, emphasizing research leadership and structuring within organizations.
- Research operations play a crucial role in data management, compliance, and impacting organizations through structured archiving and documentation.
Deep dives
The Evolution of User Research in the Last Decade
Over the past ten years, the practice of user research has evolved significantly, particularly in the shift from consultancy-based work to in-house research teams. This change brought a new focus on research leadership and structuring research within organizations, impacting how research is conducted. Additionally, the concept of 'People Who Do Research' (PWDR) is introduced to acknowledge a broader range of individuals engaging in research activities, beyond just titled researchers.
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