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The Product Manager

How to Use UX Research to Delight Your Users (with Laura Klein, Steve Portigal, and Thomas Stokes)

Feb 11, 2025
Join seasoned UX experts Laura Klein, Steve Portigal, and Thomas Stokes as they delve into the intricacies of user research. They discuss the stark differences between good and great UX research, emphasizing the value of thoughtful synthesis over simple feedback. The conversation includes fun personal anecdotes and unique insights into how to align user experiences with business goals. Listeners will also learn about the importance of effective tools and strategies in navigating the challenges of user research.
45:26

Podcast summary created with Snipd AI

Quick takeaways

  • Organizations with dedicated user research teams significantly enhance their ability to understand user needs and inform design decisions.
  • Bridging user insights with unique selling propositions requires continuous research throughout the product lifecycle to ensure contextual relevance and user satisfaction.

Deep dives

The Value of Research Teams

Having an in-house research team or a dedicated User Experience Researcher (UXR) greatly enhances an organization’s capacity to understand user needs. According to the 2024 State of Research report by User Interviews, there is a stark ratio where one dedicated researcher exists for every five individuals engaged in research tasks, highlighting the scarcity of formal research positions. This situation often leads to individuals—referred to as People Who Do Research (PWDRs)—juggling research responsibilities alongside other job functions. Those identifying as PWDRs may deliver valuable insights but often lack the structured support and expertise found in dedicated research roles.

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