Laura Klein, Principal of Users Know, reflects on lessons learned from working in Silicon Valley tech startups. They discuss why organizations resist UX research, maximizing the value of UX, Eric Ries' influence, the importance of happy teams, and what user researchers need to understand about product managers.

Laura Klein, Principal at Users Know, joins the podcast to discuss combining qualitative and quantitative research in product management. They explore challenges in prioritizing qualitative research, segmenting data in UX research, and engaging in fun and creative research methods like using Legos.