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How to Use UX Research to Delight Your Users (with Laura Klein, Steve Portigal, and Thomas Stokes)

The Product Manager

CHAPTER

Navigating User Research Challenges

This chapter explores the difficulties researchers encounter when aiming to understand user intentions and behaviors during software interactions. It discusses strategies for effective interviews, participant management, and the complexities of handling customer feedback, emphasizing the importance of expectation management and bias mitigation.

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