Jessica Zwaan

Jessica Zwaan, the Chief Operating Officer of Whereby and author of Built for People, shares her insights on transforming the employee experience using product management principles. She emphasizes the importance of viewing work as a product and highlights how organizations often overlook the value of employee experience. Zwaan discusses the distinctions between 'people operations' and 'human operations', along with strategies to enhance workforce engagement. Her vision encourages a shift towards more meaningful work that prioritizes both employee welfare and organizational success.

Jessica Zwaan, a seasoned COO and author of 'Built for People,' shares her insights on innovative compensation strategies tailored for startups. She discusses how applying product management principles can revolutionize HR practices. Key topics include performance-based pay, the importance of transparency in compensation, and the need for flexibility in pay structures. Jessica emphasizes the dangers of freezing salaries during financial strain and offers practical advice for building trust and engagement among employees, ensuring teams thrive in dynamic environments.

Jessica Zwaan, COO of Talentful, discusses performance management and challenges traditional reviews. They talk about the effectiveness of OKRs, using organizational network analysis, and measuring employee performance in remote work. They highlight treating employees as customers and the importance of collaboration in team performance.

Learn about structuring startups correctly with Jessica Zwaan, covering operations, finance for non-experts, and non-paternalism at work. Explore team management, COO responsibilities, global workforce challenges, and creating engaging workshop titles. Delve into the transition to law school, dual roles in operations jobs, and the importance of accountability in organizational design.

Jessica Zwaan, an Amazon Best Selling author and founder of a consultancy focused on people operations, shares her insights on transforming HR practices. She discusses her unconventional career path and the evolution of People Operations, advocating for a blend of product management principles. The conversation highlights the impact of COVID-19 on workplace dynamics and the concept of Employee Lifetime Value for enhancing retention strategies. Jessica also teases an innovative 24-hour live-stream podcast idea, promoting collaboration in the HR space.