Jessica Zwaan

David Hanrahan, Chief People Officer at Flare, and Jessica Zwaan, Author of Built for People & COO at Talentful, tackle outdated performance management practices that hinder employee growth. They discuss the shift from individual assessments to team-focused evaluations, emphasizing transparency and real-time feedback. The duo explores how AI can reshape performance reviews and addresses the complexities of linking performance to compensation. Their insights shed light on the evolving HR landscape, urging companies to adopt more collaborative and dynamic approaches.

Jessica Zwaan, the Chief Operating Officer of Whereby and author of Built for People, shares her insights on transforming the employee experience using product management principles. She emphasizes the importance of viewing work as a product and highlights how organizations often overlook the value of employee experience. Zwaan discusses the distinctions between 'people operations' and 'human operations', along with strategies to enhance workforce engagement. Her vision encourages a shift towards more meaningful work that prioritizes both employee welfare and organizational success.

Jessica Zwaan, a seasoned COO and author of 'Built for People,' shares her insights on innovative compensation strategies tailored for startups. She discusses how applying product management principles can revolutionize HR practices. Key topics include performance-based pay, the importance of transparency in compensation, and the need for flexibility in pay structures. Jessica emphasizes the dangers of freezing salaries during financial strain and offers practical advice for building trust and engagement among employees, ensuring teams thrive in dynamic environments.

Jessica Zwaan, COO at Talentful and author of Built for People, brings insightful perspectives on people operations. She discusses the evolution of 'human ops' versus 'people ops', emphasizing that perfection isn't required in these frameworks. Zwaan also highlights the transformative impact of AI on HR, advocating for a balance between technology and human touch. Listeners can expect engaging tips on agile practices and how to effectively navigate team dynamics in a rapidly changing work environment.

Jessica Zwaan, COO of Talentful, discusses performance management and challenges traditional reviews. They talk about the effectiveness of OKRs, using organizational network analysis, and measuring employee performance in remote work. They highlight treating employees as customers and the importance of collaboration in team performance.

Learn about structuring startups correctly with Jessica Zwaan, covering operations, finance for non-experts, and non-paternalism at work. Explore team management, COO responsibilities, global workforce challenges, and creating engaging workshop titles. Delve into the transition to law school, dual roles in operations jobs, and the importance of accountability in organizational design.

Jessica Zwaan, the author of 'Built for People' and expert in People Ops, delves into innovative hiring practices for operational teams. She discusses the five essential skillsets needed in candidates, emphasizing the power of planning as a secret weapon. Zwaan introduces the concept of T-shaped talent and advocates for case studies in interviews to assess problem-solving abilities. With a focus on moving HR from compliance to strategy, she highlights the significance of flexibility and creativity in hiring processes, aiming to reshape the employee experience.

Jessica Zwaan, a People Ops expert and author of 'Built for People,' shares her journey into the innovative world of PeopleOps as a Product. She reveals the origins of this game-changing framework and discusses how a pivotal blog post inspired her book. Jessica dives into the challenges and achievements of launching MPL Build, a collaboration aimed at enhancing team methodologies. She highlights shifts in perceptions about PeopleOps and explores the growing adoption of agile practices in the U.S., setting the stage for the future of HR.

Jessica Zwaan, an Amazon Best Selling author and founder of a consultancy focused on people operations, shares her insights on transforming HR practices. She discusses her unconventional career path and the evolution of People Operations, advocating for a blend of product management principles. The conversation highlights the impact of COVID-19 on workplace dynamics and the concept of Employee Lifetime Value for enhancing retention strategies. Jessica also teases an innovative 24-hour live-stream podcast idea, promoting collaboration in the HR space.

In this discussion, Joris Luijke, CEO of Pyn, and Jessica Zwaan, author of 'Built for People', delve into the art of employee journey mapping. They emphasize designing for impactful moments rather than just processes, explaining why many employee experiences fail. The conversation covers the balance of prioritizing key moments, the common pitfalls in journey mapping, and the importance of creativity in crafting experiences. They advocate for a holistic view of the employee journey, suggesting effective collaboration across departments to enhance satisfaction and engagement.