Work For Humans
Built for People: Using Product Management Principles to Design Work People Love | Jessica Zwaan, Revisited
Oct 25, 2024
Jessica Zwaan, the Chief Operating Officer of Whereby and author of Built for People, shares her insights on transforming the employee experience using product management principles. She emphasizes the importance of viewing work as a product and highlights how organizations often overlook the value of employee experience. Zwaan discusses the distinctions between 'people operations' and 'human operations', along with strategies to enhance workforce engagement. Her vision encourages a shift towards more meaningful work that prioritizes both employee welfare and organizational success.
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Quick takeaways
- Understanding employee experience as a subscription product emphasizes the need for organizations to deliver consistent value to their workforce.
- The distinction between people operations and human operations enables HR to balance qualitative and quantitative insights for effective management.
Deep dives
Understanding Complex Human Dynamics
Product managers excel in comprehensively understanding complex problems, a skill that is equally crucial in HR. They hold a significant responsibility for ensuring the effectiveness of every individual in the organization, which directly impacts the company’s mission. By enhancing their influencing abilities and fostering collaboration, HR professionals can promote positive behaviors rather than imposing control through traditional bureaucratic methods. This shift allows for a more engaged workforce and better alignment between employee performance and organizational goals.
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