Work For Humans

Emily Yang’s work sits at the intersection of AI ethics, governance, and human experience. She is an early advocate for bringing human-centered design and responsible innovation into the heart of enterprise AI, especially in HR and talent functions. For her, ethics is an activity — something we do, not just something we believe. In this episode, Dart and Emily talk about why AI feels both helpful and destabilizing, how bias and invisible harms emerge, and what it takes to preserve human agency as AI tools shape our work and lives.Emily Yang is the Head of Human-Centered AI and Innovation at Standard Chartered, where she leads efforts to embed ethics, governance, and design into enterprise AI. She is a global speaker and advisor on responsible AI and human-centered innovation.In this episode, Dart and Emily discuss:- How AI is changing the meaning of data consent- How training data bakes in human bias- Why checklists aren’t the same as ethics- Trust between people vs. trust in companies- How design preserves or erodes human agency- Why councils alone can’t govern AI responsibly- Emily’s personal struggle with AI’s big questions- How generative AI reshapes identity, craft, and trust- The rise of “AI stewards” in organizations- And other topics…Emily Yang is the Head of Human-Centered AI and Innovation at Standard Chartered. She works to bring ethics, governance, and human-centered design into AI, especially in HR and talent. Emily serves on the bank’s Responsible AI Council, Data Ethics Working Group, and GenAI Task Force. She has more than a decade of experience in UX, innovation consulting, corporate venture building, and big tech. Emily began her AI journey researching empathy and emotional intelligence in virtual agents. She is also an advisor to the Centre for Synchronous Leadership’s “Agents of Change” and a frequent global speaker on responsible AI.Resources Mentioned:Diaspora, by Greg Egan: https://www.amazon.com/Diaspora-Novel-Greg-Egan/dp/1597805424WFH Episode 11 with Don Norman: https://podcasts.apple.com/us/podcast/the-design-of-everyday-things-design-for-a/id1612743401?i=1000582265202Connect with Emily:LinkedIn: https://www.linkedin.com/in/emilyyangy/ Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

When we think about fixing burnout, most conversations start with purpose, work design, or leadership. But according to Jennifer Moss, the real starting point is hope. And not vague optimism, but cognitive hope—a measurable skill that gives people the power to set goals, find ways to reach them, and keep moving forward, even in uncertain times. In this episode, Dart and Jennifer discuss the link between hope and purpose, the warning signs of hopelessness at work, and what leaders can do to build cultures where people thrive.Jennifer Moss is an award-winning journalist and author of The Burnout Epidemic and Why Are We Here? She’s a leading expert on workplace well-being who has advised Fortune 500 companies, governments, and the UN.In this episode, Dart and Jennifer discuss:- Why hope comes before purpose- How hopelessness shows up in workplaces today- How micromanagement kills hope- The “language of permanence” as a red flag- Moving from empathy to compassion in leadership- What organizations can do to steward hope at scale- How community and belonging fuel hope at work- Why self-care alone won’t fix burnout or despair- Practical ways leaders can build pathways and agency- And other topics…Jennifer Moss is an award-winning journalist, international speaker, and workplace culture strategist recognized globally as a leading voice on burnout and well-being. She is the author of Unlocking Happiness at Work, The Burnout Epidemic and Why Are We Here? A former member of the Global Happiness Council and co-founder of the Work Better Institute, Jennifer has advised governments, the UN, and dozens of Fortune 500 companies on building cultures where people can thrive. Her work has earned honors including Canadian Innovator of the Year, International Female Entrepreneur of the Year, and a Public Service Award from the Office of President Obama.Resources Mentioned:Why Are We Here?: Creating a Work Culture Everyone Wants, by Jennifer Moss: https://www.amazon.com/Why-Are-We-Here-Creating-ebook/dp/B0CT6NB5Q3 The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It, by Jennifer Moss: https://www.amazon.com/Burnout-Epidemic-Rise-Chronic-Stress/dp/1647820367 Connect with Jennifer:Website: https://www.jennifer-moss.comLinkedIn: https://www.linkedin.com/in/jenleighmoss Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Sam Arbesman writes deep, beautiful books about the boundary between technology, knowledge, and wonder. His most recent book, The Magic of Code, is another profound exploration—this time into the wonders revealed by code. Sam describes code as “a universal force—swirling through disciplines, absorbing ideas, and connecting worlds.” In this episode, Dart and Sam talk about the experience of coding: what makes it great, when it feels arduous or magical, and how AI could change the experience.Sam Arbesman is a complexity scientist trained in computational biology and applied mathematics. He is the author of The Magic of Code, Overcomplicated, and The Half-Life of Facts. Sam is currently Scientist in Residence advising on emerging trends at Lux Capital—a venture firm investing at the outermost edges of what’s possible.In this episode, Dart and Sam discuss:- The experience of writing software—and how to improve it- How Sam first discovered the magic of code- When code feels magical and why- How simple tools spark creativity- Two ways to see computing: utilitarian vs. wondering- The joy of coding just for yourself- What simulations teach us about reality- How coding reframes how we see the world- The hidden connections and limits of debugging- How AI could reshape coding and create leaner teams- Why the history of computing matters- And more…Sam Arbesman is Scientist in Residence at Lux Capital, where he advises on emerging trends at the edges of science and innovation. Previously he was a Senior Scholar at the Ewing Marion Kauffman Foundation and a Research Fellow at Harvard. His work has appeared in The New York Times, The Atlantic, Wired, Wall Street Journal, and Harvard Business Review. He holds a PhD in computational biology, and is the author of The Magic of Code, Overcomplicated, and The Half‑Life of Facts.Resources Mentioned:The Magic of Code: How Digital Language Created and Connects Our World―and Shapes Our Future, by Sam Arbesman: https://www.amazon.com/Magic-Code-Language-Connects-World_and/dp/1541704487/Connect with Sam:LinkedIn: https://www.linkedin.com/in/arbesman/ Website: https://arbesman.net/ Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Bree Groff, a former partner at SYPartners and author of 'Today Was Fun', advocates for a workplace where joy supersedes productivity. She argues that many work-related stresses are self-imposed and challenges the idea that professionalism stifles creativity. Bree emphasizes the need for 'cozy teams' that foster trust and camaraderie, alongside building systems that encourage emotional well-being. She also advocates for reshaping work KPIs to include fun and asserts that enjoying work can lead to better outcomes.

Sandra Waddock, a renowned Boston College professor and leading expert on systems change and sustainable business, delves into the radical shifts needed in corporate purpose. She critiques current growth-focused models, advocating for a holistic approach to organizational change. Waddock emphasizes the importance of leadership as a sense-making process and how small actions can incite substantial system transformations. The conversation explores the need for businesses to foster connections rather than control, alongside the role of moral imagination in crafting a flourishing future.

As one of the world’s leading experts on customer centricity, Peter Fader noticed that many businesses were making a critical mistake: they were treating all customers the same. Peter argues that customer centricity means focusing on the customers who matter most—those who are truly driving value for your company. His work is reshaping how businesses think about growth, loyalty, and strategy.In this episode, Dart and Peter talk about why not all customers are created equal, how to measure true customer value, and why brand loyalty may be overrated. They also explore what it takes to design a business around your best customers and why doing so might be the most human move of all.Peter Fader is a Professor of Marketing at the Wharton School of the University of Pennsylvania and a leading expert on customer centricity. His research helps companies identify their most valuable customers and build strategies around them.In this episode, Dart and Peter discuss:- Why product-first thinking holds companies back- How loyalty programs often reward the wrong people- What customer lifetime value really tells you- Why probabilistic models beat classic segmentation- How personas can hide what customers actually do- The power of small wins in shifting company mindset- What top customer-centric brands get right- And other topics…Peter Fader is the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School of the University of Pennsylvania. He is also the co-founder of Theta, a company that helps firms value their customer base. Peter is the author of Customer Centricity and The Customer-Base Audit, and his research has been featured in outlets including The New York Times, The Wall Street Journal, The Economist, and Harvard Business Review. Through his work, he helps companies identify their highest-value customers and build strategies around them.Resources Mentioned:Customer Centricity: Focus on the Right Customers for Strategic Advantage, by Peter Fader: http://amazon.com/Customer-Centricity-Customers-Strategic-Essentials/dp/1613630166Connect with Peter:Profile: https://marketing.wharton.upenn.edu/profile/faderp/LinkedIn: https://www.linkedin.com/in/peterfader Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Ashley Whillans, a behavioral scientist at Harvard Business School and author of 'Time Smart,' dives into the concept of time poverty and its impact on workplace well-being. She explains how an organization’s culture can limit time affluence and emphasizes that control over time often outweighs financial perks. The discussion tackles the myth of work-life balance, the importance of fostering creativity, and strategies to combat urgency culture, ultimately advocating for humane policies that prioritize individual needs and personal growth in the workplace.

Join Stephanie Reuss and Victoria Stuart, co-founders of Beamible, as they revolutionize the way we understand work. Stephanie is an award-winning entrepreneur with deep consulting expertise, while Victoria brings strategic insights from her tenure at Google. Together, they discuss why visibility into work processes is crucial for meaningful change and how AI is reshaping job design. They also dive into the human cost of misalignment, the power of transparency, and innovative tools like bubble charts to enhance productivity. Tune in for fresh ideas on optimizing team dynamics!

Most of us don’t realize how much fear shapes how we live and show up at work. But Amon Woulfe sees it clearly. As the founder of 432Hz, he has spent over a decade helping leaders understand the deeper fears that silently drive behavior, limit growth, and erode connection. In this episode, Dart and Amon explore how fear shapes leadership, why change agents often burn out, and what it takes to shift from protection to presence. They also discuss the limits of personality tests, the illusion of control, and how tuning in can unlock more grounded, courageous leadership.Amon Woulfe is a leadership coach and founder of 432Hz, a company that blends psychology, performance, and transformation to help people lead with presence, clarity, and courage.In this episode, Dart and Amon discuss:- The nine psychological fears that shape leadership- How fear creates protective patterns that limit range- Why personality tests can become boxes instead of tools- The role of curiosity in emotional freedom- How leaders can move from performance to presence- What it means to be "in tune" as a human being- Why change agents burn out- And other topics…Amon Woulfe is the CEO of 432Hz and the creator of the world’s first holistic MAP of human development. He helps leaders overcome fear, unlock their potential, and grow from the inside out. As a coach and consultant, he has worked with executives, elite athletes, first responders, and military teams around the world. Amon’s mission is to help people live beyond fear so they can lead, grow, and create lasting change. He’s now focused on scaling this work to reach more people through human-centered technology.Resources Mentioned:432Hz: https://432hz.comConnect with Amon:LinkedIn: https://www.linkedin.com/in/amonwoulfeWebsite: https://www.amonwoulfe.com/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Michael Cholbi, a Professor of Philosophy at the University of Edinburgh, delves into the deep philosophical implications of work. He discusses the necessity behind 'work-positive' attitudes and how adaptive preferences shape our labor relationships. Cholbi examines the moral responsibilities of companies in designing work, challenging the notion of work as a mere obligation. The conversation also explores the potential for automation to liberate us from the traditional job structure, emphasizing the need for dignity and a reimagined future centered on human fulfillment.