Worklife with Adam Grant The Science of Productive Conflict
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Apr 13, 2021 Conflict is unavoidable in any workplace, but it doesn't have to derail productivity. Understanding the real issues behind disagreements is key to resolving them effectively. A couple's pizza debate illustrates deeper conflicts about scarcity, while real workplace examples shed light on communication styles and status dynamics. Insights on tech's role in conflict management reveal how collaboration can flourish. Expensify's approach during politically tense times showcases structured dialogue as a path to respectful and constructive conflict resolution.
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Pizza Over-Ordering
- Glennon Doyle and Abby Wambach often clash over Abby's pizza over-ordering habit.
- Glennon wants to conserve, while Abby fears scarcity from childhood experiences.
Ladder of Inference
- Conflicts often arise from incorrect assumptions about others' behavior, not just differing perspectives.
- This "ladder of inference" process illustrates how observations turn into assumptions and then faulty conclusions.
Deconstructing Conflicts
- Don't argue solely about conclusions; deconstruct the conflict.
- Share observations and assumptions, and encourage others to do the same, to get to the root of the disagreement.