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4min chapter
The Science of Productive Conflict
WorkLife with Adam Grant
The Ladder of Inference Is the First Step to Untangling a Messy Conflict
In conflict, the mistake we make is that we argue only about our conclusions. What we need to do is walk down the ladder to share our observations and assumptions with the other person. Sobved: Many of our conflicts come from making the wrong assumptions about others' behavior. We actually need to go out and get their perspective.
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