5min chapter

WorkLife with Adam Grant cover image

The Science of Productive Conflict

WorkLife with Adam Grant

CHAPTER

Relationship Mishaps - What's at the Core of the Relationship?

Korin worked with two colleagues to understand their different communication styles and how they set expectations. Describing personality differences is a way of walking down the ladder of inference, from conclusions to assumptions to observations. It can help strip away the layers to reveal what's really at the core of the conflict. When someone disappoints you, it's not because of their actions; it's because of a clash between their actions and your expectations.

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