Netflix's Customer Obsession by fmr Netflix VP of Product

1

Introduction

00:00 • 2min

2

The Journey of Consumer Science in Netflix

02:18 • 2min

3

The Balance of Decline and Margin in a Product Leader's Job

04:30 • 2min

4

How to Increase Customer Retention With Amazon's Perfect New Release Experience

06:54 • 4min

5

How to Delight Customers in Hard to Copy Margin Enhancing Ways

10:28 • 3min

6

How to Create a More Personal Experience for Your Customers on Netflix

13:06 • 2min

7

The Science of Personalization

15:00 • 3min

8

How to Personalize Your Netflix Experience

17:30 • 3min

9

How Netflix Predicts Movie Tastes

20:21 • 4min

10

Netflix Prize: A New Algorithm That Improves Retention

23:55 • 2min

11

The Importance of Personalization

25:40 • 3min

12

The Importance of Personalization in Copywriting

28:17 • 3min

13

How to Be a Better Fensitter

31:18 • 3min

14

How to Delight Customers

33:52 • 2min

15

The Hard to Copy Advantage of Netflix

36:06 • 3min

16

How Netflix Decided to Do It

38:59 • 3min

17

The Importance of Customer Obsession

41:41 • 2min